Senior Technical Account Manager - Brazil

Axonius; Brasil; Teletrabalho; BRL 120.000 - 150.000; Tempo integral

Resumo da oferta

A leading cybersecurity startup is seeking a Senior Technical Account Manager in Brazil. This role involves training customers, ensuring satisfaction, and collaborating with various teams to enhance product usage. The ideal candidate will have significant experience in customer-facing roles within Cyber Security, be bi-lingual in Portuguese and English, and possess strong problem-solving skills. Join a dynamic team committed to empowering customers and managing cyber assets effectively.

Serviços

Remote Work

Diversity and Inclusion Commitment

Qualificações

• Minimum of 4 years industry experience in a customer-facing role within Cyber Security.
• Bi-lingual in Portuguese and English; Spanish is a plus.

Responsabilidades

• Train customers on product usage.
• Build and maintain positive customer relationships.
• Manage escalated support tickets and coordinate resources.

Conhecimentos

Communication

Problem Solving

Customer Focus

Ferramentas

Python

Bash

PowerShell

Descrição da oferta de emprego

Senior Technical Account Manager - Brazil

As part of our rapid growth, we are looking for a Senior Technical Account Manager to join our team! As a Technical Account Manager, you will be the main point of contact for our customers, helping them expand their use of our product, discover new use cases, and liaise with support and engineering teams. Your ultimate goal is to ensure customer satisfaction and happiness with Axonius.

Responsibilities

• Train customers on product usage.
• Demonstrate new features confidently as they are released.
• Build and maintain positive customer relationships.
• Proactively engage with customers to identify additional use cases.
• Conduct regular meetings and QBRs with technical and executive teams.
• Collaborate with customers and product teams on feature requests and expectations.
• Manage escalated support tickets and coordinate resources to resolve issues promptly.

Requirements

• Minimum of 4 years industry experience in a customer-facing role within Cyber Security.
• Bi-lingual in Portuguese and English; Spanish is a plus.
• Understanding of Internet protocols (HTTP/HTTPS, SMTP, SSH, SMB, FTP, Telnet, LDAP/LDAPS).
• Basic knowledge of data formats (JSON, CSV, SQL/NoSQL).
• Knowledge of network topology, security components, cloud security, and vulnerability management.
• Excellent verbal and written communication skills.
• Ability to present technical information to diverse audiences.
• Self-motivated problem solver in a fast-paced environment.
• Customer-focused with a strong sense of ownership.
• Basic Python skills.
• Demonstrates critical thinking skills.

Advantages

• Experience with technical partner enablement programs.
• Familiarity with APIs and their practical applications.
• Intermediate skills in Python, Bash, Batch, or PowerShell.
• Understanding of data analysis and extraction techniques.

#LI- REMOTE #LI-LG1

About Axonius:

Axonius empowers customers to control complexity, mitigate threats, navigate risks, automate responses, and inform strategies. Our solutions for cyber asset attack surface management (CAASM) and SaaS management are quick to deploy and integrate with numerous data sources, providing comprehensive asset inventories, identifying gaps, and enforcing policies automatically. Recognized as a fast-growing cybersecurity startup, Axonius has received accolades from CNBC, Forbes, and Fortune, and manages millions of assets globally.

Headquartered in New York City, Axonius employs over 600 people worldwide. We are proud to be listed on the 2024 Forbes Cloud 100, recognized as a Great Place to Work, and ranked on Deloitte's Technology Fast 500. We are committed to diversity and inclusion, welcoming applicants from all backgrounds.

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