Senior Technical Account Manager - Brazil

Axonius; Brasil; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

Join a forward-thinking company as a Senior Technical Account Manager, where you will be the main point of contact for customers, guiding them through product features and ensuring their satisfaction. This role involves building strong relationships, conducting training sessions, and collaborating with product teams to meet customer needs. You will thrive in a dynamic environment, leveraging your expertise in Cyber Security and customer engagement to drive success. If you're passionate about technology and customer satisfaction, this is an exciting opportunity to make a significant impact in a rapidly growing firm.

Qualificações

• 4+ years in a customer-facing role in Cyber Security technology.
• Strong understanding of Internet protocols and networking components.

Responsabilidades

• Train customers on product usage and demonstrate new features.
• Build and maintain positive customer relationships through engagement.

Conhecimentos

Customer-facing experience

Cyber Security knowledge

Bilingual (Portuguese, English)

Internet protocols understanding

Data formats knowledge

Networking topology knowledge

Endpoint security technologies

Problem-solving skills

Communication skills

Critical thinking

Ferramentas

Python

APIs

Descrição da oferta de emprego

Senior Technical Account Manager - Brazil

As part of our rapid growth, we are looking for a Senior Technical Account Manager to join our team! As a Technical Account Manager, you will be our customer’s main point of contact in growing their use of the product, helping them find new use cases and serving as their liaison with support and engineering. Ultimately, you will be responsible for ensuring they are satisfied and happy Axonius customers.

Responsibilities:

• Train customers on how to use the product.
• Confidently demonstrate all new features as they are added.
• Build customer relationships and ensure the relationships remain a positive experience.
• Proactively engage with customers to find additional use cases for their environment.
• Conduct regular meetings and QBRs with both the technical and executive customer teams.
• Work with customers and the product team on feature requests and ensure their expectations are met in a timely manner.
• Triage escalations of tickets from the customer support team and engage the appropriate resources to expedite a resolution for the customer.

Requirements:

• At least 4 years of industry experience in a customer-facing role within Cyber Security technology.
• Bi-Lingual (Portuguese, English - Spanish an advantage).
• Strong understanding of how Internet protocols work (HTTP/HTTPS, SMTP, SSH, SMB, FTP, Telnet, LDAP/LDAPS, etc.).
• Basic understanding of data formats and structures (JSON, CSV, SQL/NoSQL, etc.).
• Knowledge of networking topology, network configuration and components (firewalls, routers, etc.), endpoint security technologies (AV, EDR, malware detection, etc.), cloud security principles, and vulnerability management.
• Strong verbal and written communication skills.
• Capable of presenting technical information to technical and non-technical audiences.
• Self-driven problem solver who thrives in a fast-paced environment.
• Provide a customer-focused approach and a strong sense of ownership over customer results.
• Basic understanding of Python.
• Demonstrate critical thinking skills.

Advantages:

• Experience building and delivering a technical partner enablement program.
• Familiarity with APIs and their practical application in a real-world environment.
• Intermediate knowledge of coding in Python, Bash, Batch, and/or Powershell.
• Understanding of data sets and how to effectively extract useful information.