Senior Technical Account Manager,

Jobgether; Brasil; Híbrido; BRL 280 000 - 420 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working model with three days a

São Paulo office on-site three days a周

Resumo da oferta

Jobgether is seeking a Senior Technical Account Manager in Brazil to guide strategic enterprise customers in maximizing value from our cloud and AI security platform. You will serve as a trusted technical advisor, driving onboarding, adoption, and long-term success while collaborating with Product, Engineering, and Sales teams.

In this senior, customer-facing role, you will manage relationships from practitioners to C‑suite executives, translate complex challenges into practical solutions, and

Qualificações

• Native-level Portuguese (BR) and English proficiency required.
• 8+ years in technical customer-facing cloud or cloud-security roles.
• Experience with two major cloud providers (AWS, GCP, Azure, OCI).
• Hands-on with container tech (Docker/Kubernetes) and security implications.
• DevOps tools: CI/CD, version control, IaC; security considerations.
• Experience in cloud cybersecurity, including AI/ML in security context.
• Strong enterprise-relationship and executive-facing communication skills.

Responsabilidades

• Manage a portfolio of up to 10 strategic enterprise customers, driving adoption and retention.
• Act as trusted technical advisor through onboarding, adoption, and success.
• Develop and execute customer success plans aligned with security and business priorities.
• Build relationships with stakeholders from practitioners to C-suite; lead business reviews.
• Identify adoption barriers and renewal risks; collaborate with Sales/ Renewal teams.
• Coordinate with Product, Engineering, Support to resolve complex issues.
• Enable customers on new platform capabilities and best practices.
• Mentor peers and contribute to the TAM organization.

Conhecimentos

Portuguese (BR)

English proficiency

Cloud security

Customer success

Executive relationships

Docker/Kubernetes

DevOps

Security certifications

CNAPP

Formação académica

Bachelors in CS/Engineering or related field

Equivalent practical experience

Ferramentas

Docker

Kubernetes

CI/CD

Infrastructure as Code

Descrição da oferta de emprego

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Account Manager based in Brazil.

This is a senior, customer-facing role focused on helping strategic enterprise customers maximize the value of a leading cloud and AI security platform.
You will act as a trusted technical advisor, guiding customers through onboarding, adoption, operationalization, and long-term success.
The role combines deep cloud security expertise with strong relationship management and strategic problem-solving.
You will work closely with executive stakeholders as well as technical practitioners, translating complex challenges into practical solutions.
As a bridge between customers and internal Product, Engineering, Sales, and Support teams, you will influence both customer outcomes and product evolution.
The environment is fast-paced, global, collaborative, and highly focused on innovation in cloud and AI security.
This hybrid position requires working from the São Paulo office three days per week.

Accountabilities:

• Manage a portfolio of up to 10 strategic enterprise customers, depending on their size and complexity, driving adoption, business value realization, customer satisfaction, and retention.
• Serve as a trusted technical advisor throughout the customer lifecycle, providing guidance on cloud security, platform adoption, operationalization, and best practices.
• Develop and execute customer success plans with measurable objectives aligned with security, compliance, and business priorities.
• Build strong relationships with stakeholders at all levels, from technical practitioners to C‑suite executives, and lead value-focused conversations, business reviews, and executive briefings.
• Identify adoption barriers, technical challenges, expansion opportunities, and renewal risks, partnering closely with Sales and Renewal teams to support commercial outcomes.
• Coordinate with Product Management, Engineering, Support, and other internal teams to resolve complex customer issues and represent customer needs and feature requests.
• Diagnose and drive resolution of highly complex technical problems, navigating ambiguous situations and coordinating multiple internal and external stakeholders.
• Continuously enable customers on new platform capabilities and help them apply cloud‑security best practices effectively.
• Contribute to the development of a high-performing Technical Account Management organization by mentoring peers, supporting escalations, improving processes, and developing technical subject‑matter expertise.
• Act as a cloud‑security thought leader by following emerging threats, participating in industry events, and contributing to relevant technical communities and content.

Requirements:

• Native‑level Brazilian Portuguese and excellent spoken and written English; applications must be submitted in English.
• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• At least 8 years of experience in technical customer‑facing roles supporting cloud or cloud‑security products, such as Technical Account Management, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineering, or Architecture.
• Strong experience with cloud services and architecture across at least two major cloud providers, such as AWS, Google Cloud, Azure, or OCI.
• Hands‑on experience deploying and operationalizing container technologies such as Docker or Kubernetes, including understanding of their security implications.
• Practical experience with DevOps technologies such as CI/CD, version control, and Infrastructure as Code, along with awareness of related security considerations.
• Experience in cloud cybersecurity, ideally including exposure to AI/ML technologies applied to threat detection or security operations.
• Strong understanding of cloud‑security best practices, threat models, and complex enterprise security use cases.
• Proven ability to manage strategic enterprise customers, build executive‑level relationships, and consistently drive measurable customer outcomes.
• Exceptional communication, interpersonal, organizational, analytical, and problem‑solving skills, with the ability to influence stakeholders across different levels of an organization.
• Ability to use customer data, CRM systems, and technical or log‑analysis tools to monitor customer health, identify trends, and inform retention and success strategies.
• Ability to work collaboratively across multiple communication channels and teams while maintaining a proactive, customer‑first approach.
• Legal right to work in Brazil without visa sponsorship.
• Ability to work in a hybrid model from the São Paulo office three days per week.
• Preferred qualifications include advanced cloud certifications, security certifications such as CISSP or CCSP, and 12+ years of relevant technical customer‑facing experience.
• Additional valuable experience includes CNAPP, cloud‑security architecture, complex security transformations, and managing a portfolio of 5+ strategic enterprise customers.

Benefits:

• Hybrid working model with three days per week in the São Paulo office.
• Opportunity to work with strategic enterprise customers and complex cloud and AI security environments.
• Exposure to a rapidly evolving technology landscape spanning cloud security, AI, SaaS, and cybersecurity.
• Opportunity to influence product direction by bringing customer insights and technical requirements to Product and Engineering teams.
• Career development through technical specialization, mentorship, thought leadership, and participation in industry initiatives.
• Collaborative, international environment with cross‑functional exposure to Sales, Product, Engineering, Support, and customer teams.
• Opportunity to contribute to the growth and evolution of a global Technical Account Management organization.
• Employee benefits and compensation are provided according to the applicable local employment framework.