Senior Specialist - Knowledge & Content Management

Boston Consulting Group (BCG); São Paulo; Presencial; BRL 180 000 - 260 000; Tempo integral

Resumo da oferta

Boston Consulting Group (BCG) is seeking a Content Senior Specialist – BCG Vantage to enhance the knowledge base by curating content across repositories and collaborating with practice areas to improve intranet content quality. This role is not client-facing and focuses on internal knowledge management within the LatAm GEO.

You will work with GEO LatAm and the Vantage team to capture, curate, and publish case materials, ensuring accuracy and timely updates across internal portals.

Qualificações

• Bachelor’s degree required.
• 4–6 years of relevant work experience in knowledge management.
• Fluency in Portuguese, Spanish & English.
• Excellent business writing skills.
• Knowledge of content analytics and reporting is a must.
• Understanding of GenAI tools (e.g., Chat-GPT, Claude) and applying them to day-to-day work.

Responsabilidades

• Primary knowledge curation for GEO LatAm Practice cases and materials.
• Connect with case teams & BCG Vantage team members to curate PA materials.
• Publish case documents and practice area materials to improve accuracy and quality.
• Lead content improvement projects: audits and reporting.
• Support GEO LatAm Practice Area in case vignette capture and credentials management.

Conhecimentos

GenAI

Content management

Stakeholder management

Self-starting

Process planning

Tech/operations skills

Knowledge sharing

Independent communication

Formação académica

Bachelor’s degree

Descrição da oferta de emprego

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

As a Content Senior Specialist – BCG Vantage within the Content Management team, you will help to improve BCG's knowledge base. The primary focus will be Knowledge Curation activities, such as capturing, curating & sharing meaningful content across various document repositories and bringing it back to the broader BCG community. You will also be required to work closely with the team leadership & Practice Area’s on special projects to improve the quality of content on our intranet (Navigator) database.

You will provide primary knowledge curation for GEO LatAm Practice cases and materials for BCG’s knowledge management system. This includes connecting with case teams & BCG Vantage team members, seeking information, and curating PA materials for our internal portal. You will be closely working with the GEO PA in capturing and publishing case documents and practice area materials to improve accuracy and quality. This is not a client facing role.

A key tenant of this role involves supporting the GEO LatAm Practice Area to execute priority content projects such as case vignette capture, credentials management, case context & proposal repository management. To achieve this, you will work with the GEO team leadership to drive key content improvement projects such as content Audits and content reporting.

The BCG Vantage practice is an embedded powerhouse of expertise that equips case teams and clients with actionable data, proprietary tools, and transformative insights. In Latin America (LatAm), it blends local market knowledge with AI integration and agile operating models to drive technology, corporate, and operational innovation across the region.

YOU'RE GOOD AT

• Adopting a Gen-AI first approach, with an ability to implement workflow & automation efficiencies in delivering work
• Understanding content management concepts & comprehension of content management as an area of work
• Managing stakeholders effectively; you are proactive, persistent, confident and able to engage effectively with Director-level stakeholders and global case teams
• Working in a well-organized, self-starting fashion with good prioritization skills and the ability to work autonomously and as part of a global team
• Adapting per stakeholder requirements with excellent process and planning skills – strong follow through and accountability essential
• Developing specialized technical and operational skills related to the function/PA. Identify and evaluate upcoming trends and topics within their function to build a stronger knowledge base
• Advancing knowledge of primary function or PA – share best practices and upcoming trends within the team/PA
• Independent and autonomous interactions and communication with stakeholders, thereby delivering high quality output

What You'll Bring

• Bachelor’s degree required – preferably in business, or related research/analysis-intense field
• 4-6 years of relevant work experience or equivalent preferably in the Knowledge Management industry
• Expertise in relevant sector/ topic
• Fluency in Portuguese, Spanish & English
• Excellent business writing skills
• Knowledge of business documents such as Proposals, credentials, case studies etc. is desirable
• Knowledge of content analytics and reporting is a must
• Understanding of GenAI tools like Chat-GPT, Claude etc. with the ability to apply them to day-to-day work is a must
• Outstanding interpersonal and communication skills to interact with internal and external stakeholders while working in a global collaborative team environment

Who You'll Work With

The BCG Vantage team that works in close collaboration with the case teams and other groups within our firm to help create, retrieve, organize, and analyze the knowledge that enables BCG to deliver superior business value for clients. Our role is to be a trusted partner and catalyst for all parts of BCG in building the development of knowledge as a core competitive advantage – and advancing our firm’s reputation as a global leader in business consulting. Ultimately, our efforts create a firm-wide culture of knowledge sharing and collaboration.

Additional info

Content Management is a key capability within BCG Vantage that owns the end-to-end responsibility for curating and maintaining important parts of the firm’s intellectual property. We deliver greater productivity and speed-to-impact for our case teams to further our clients’ priorities. Leveraging our skills and knowledge of topical content, we team to deliver the information that powers BCG to gain access to the right experts, IP, data, and tools.

Content Management comprises a diverse and cross-functional team of specialists, project managers, and change agents who ensure the content powering BCG’s integrated knowledge ecosystem and portfolio of digital collaboration tools is robust and accurate. This helps enable BCG to drive commercial excellence and empower innovation.

Boston Consulting Group is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

BCG is an E - Verify Employer.