Senior Site Reliability Engineer - São Paulo (Contract)

First Help Financial; São Paulo; Híbrido; BRL 223 200 - 390 600; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Generous salaries

Monthly lunches

Employee recognition programs

Resumo da oferta

A progressive financial services company based in São Paulo is seeking a Senior Site Reliability Engineer to enhance the reliability and performance of their Loan Origination System. You will be pivotal in leading quality assurance efforts while collaborating closely with diverse software engineering teams across Brazil and the U.S. The ideal candidate brings over 5 years of experience in Site Reliability Engineering or DevOps, fluency in English and Portuguese, and a strong understanding of cloud-native technologies like AWS and Terraform. This hybrid role offers competitive benefits and opportunities for career growth.

Qualificações

• 5+ years of experience in Site Reliability Engineering or DevOps roles.
• Proven experience managing and improving production systems in a cloud-native environment.
• Strong experience with observability tools and practices.

Responsabilidades

• Ensure the availability, performance, and reliability of the LOS.
• Collaborate on architectural improvements aimed at increasing resilience.
• Automate operational processes and promote a DevOps culture.

Conhecimentos

Site Reliability Engineering

Cloud-native environments

Observability tools

Troubleshooting skills

Java (Spring Boot)

Formação académica

Bachelor's degree in computer science or similar fields

Ferramentas

AWS

Terraform

Datadog

Descrição da oferta de emprego

Overview

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years. Our people come from over 20 countries, and we hold ourselves to high standards of professionalism while fostering a culture that supports success and comfort at work. FHF is proud to be recognized as a Great Place to Work for five consecutive years.

Your Title: Senior Site Reliability Engineer

Your Location: Hybrid/Brazil HQ address - Nações Unidas 12901 - São Paulo - SP (this role requires one day per week in the office on a rotating schedule, plus an additional day in the office each month).

You Report To: Engineering Manager

Must be able to speak English AND Portuguese fluently.

Learn more about our awesome Engineering team

About The Opportunity

First Help Financial is adding a new partner to our Engineering department to accommodate our remarkable growth. This individual will lead the quality and testing effort for a Scrum Team and push quality process above and beyond standards. We are seeking a Senior Site Reliability Engineer (SRE) to join our global engineering team and take ownership of the reliability and operational health of our core system: the Loan Origination System (LOS). As an SRE, you’ll work closely with software engineering squads across Brazil and the US, helping define and implement strategies that improve system reliability, observability, and performance at scale.

What you will do

• Ensure the availability, performance, and reliability of the LOS through proactive monitoring and incident response
• Partner with product and engineering teams to define and maintain SLOs/SLAs, introduce error budgets, and drive accountability
• Collaborate on architectural improvements aimed at increasing resilience, scalability, and observability
• Lead incident analysis and postmortems, and implement preventive actions
• Design, build, and operate infrastructure as code (IaC) using Terraform
• Improve observability tooling and practices using Datadog, enhancing alerting, tracing, and system dashboards
• Participate in on-call rotations and respond to production incidents
• Automate operational processes and promote a DevOps culture across squads

Tech Stack You'll Work With

• Languages: Java (Spring Boot)
• Cloud: AWS (Lambda, Kinesis, S3, EC2)
• IaC & CI/CD: Terraform, AWS CodePipeline
• Databases: MongoDB Atlas
• Observability: Datadog
• Event-driven architecture: Kinesis Streams, Lambdas
• Version control & Collaboration: GitHub, Slack, Confluence, Jira

What you bring

• 5+ years of experience in Site Reliability Engineering or DevOps roles
• Proven experience managing and improving production systems in a cloud-native environment (preferably AWS)
• Strong experience with observability tools and practices
• Experience defining and driving adoption of SLIs, SLOs, and SLAs
• Experience in operating event-driven systems and distributed architectures
• Solid understanding of Terraform and infrastructure as code best practices
• Strong debugging and troubleshooting skills across the stack
• Comfortable writing and reviewing production-grade code (preferably in Java)
• Excellent written and verbal communication in English
• A pragmatic and collaborative mindset, with a passion for system reliability and operational excellence
• Bachelor\'s degree in computer science or similar fields preferred

Nice to Have

• Experience with performance tuning in large-scale systems
• Exposure to error budget policies and DORA metrics
• Experience in fast-growing or fintech environments

FHF Benefits

• Great Perks - We offer generous salaries, monthly lunches, a robust employee recognition and talent development program to enhance your career with us
• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Growth - Company growth provides unprecedented career growth. FHF\'s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.

Diversity and Inclusion

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.