Senior Salesforce Developer

Zoolatech; Brasil; Presencial; BRL 180 000 - 280 000; Tempo parcial

Resumo da oferta

Zoolatech is seeking a Salesforce Developer to build and continuously improve the systems that support customer service and operational processes. You'll contribute to Salesforce Service Cloud, case management, omnichannel support, AI-powered tools, customer communications, and integrations with data platforms and other systems.

You'll participate in DFR and weekly Ops Review processes, rotate into the DFR role to triage alerts, monitor KPIs, and document findings.

Qualificações

• 5+ years of Salesforce development experience.
• Proficient in Apex, LWC, and Flows.
• Experience with Service Cloud and Salesforce integrations.
• Knowledge of routing/orchestration and observability platforms.
• Experience with AI/agentic Salesforce features.
• Snowflake integration experience.
• Strong spoken English.

Responsabilidades

• Support unified work architecture for post-sales support and operations across Salesforce Service Cloud.
• Work on AI Case Summarization, bulk email/communications platform, omnichannel routing and case orchestration, agentic feedback sync, and Salesforce-to-data-platform integrations.
• Rotate into the DFR role to triage alerts, monitor platform health KPIs, handle keep-the-lights-on injects, track open incidents, investigate routing and automation failures, and document findings in Confluence.

Conhecimentos

5+ years experience

Apex

LWC

Flows

Service Cloud

Salesforce integrations

Routing/orchestration

Observability platforms

AI/agentic Salesforce

Salesforce Snowflake

Strong spoken English

Descrição da oferta de emprego

As a Salesforce Developer, you'll work on the team that builds and improves the systems that support customer service and operational processes. You'll contribute to Salesforce Service Cloud, case management, omnichannel support, AI-powered tools, customer communications, and integrations with data platforms and other systems. You'll also participate in the team's DFR and weekly Ops Review processes.

Responsibilities

• Support the unified work architecture for post-sales support and operational excellence across Salesforce Service Cloud and related operational systems.
• Work across active engineering workstreams including AI Case Summarization, bulk email/communications platform, omnichannel routing and case orchestration, agentic feedback sync, and Salesforce-to-data-platform integrations.
• Rotate into the DFR role to triage critical alerts, monitor platform health KPIs, handle keep-the-lights-on injects, track open incidents, investigate routing and automation failures, and document findings in Confluence.

Skills Required

• 5+ years of experience
• Apex
• LWC
• Flows
• Service Cloud
• Salesforce integrations
• Routing/orchestration
• Other observability/monitoring platforms.
• AI/agentic Salesforce experience
• Salesforce Snowflake specifically
• Strong spoken English

Engagement Model: Direct Independent Contractor (Please read carefully)

This is an independent contractor opportunity based on a direct contractual relationship between Zoolatech and the individual service provider.

To facilitate this direct partnership, we engage with professionals who are registered and operate as a sole proprietorship, private entrepreneur, or an equivalent self-employment status in your country.

Please note, our model does not accommodate contracts through third-party intermediaries such as agencies, incubators, or umbrella companies. The essential requirement is your ability to enter into a service agreement and invoice Zoolatech directly. This is not an offer of direct employment

Please note that only candidates whose profiles closely match our requirements will be contacted.