Senior Product Manager, Internal Operations Squad (IOPS)

ClassPass; Brasil; On-site; BRL 180,000 - 300,000; Full time

Job summary

Playlist is seeking a Senior Product Manager for the Internal Ops squad to drive strategy, automation, and AI-enabled workflows that reduce costs and improve operational efficiency. You will partner with engineering, design, data, and leadership to translate complex internal needs into measurable roadmaps.

You will own product decisions, balance tradeoffs, and communicate progress to stakeholders across CX, Sales, Partnerships, Finance, and Operations.

Qualifications

• Senior product manager with a track record of shipping internal/operational products.
• Experience turning ambiguous pain points into measurable outcomes.
• Strong collaboration with engineering, design, data, and executives.

Responsibilities

• Lead product strategy for the Internal Ops squad at Playlist/ClassPass.
• Drive automation and AI-enabled workflows to reduce OpEx and improve efficiency.
• Align frontline users, operations leaders, engineering, and executives on roadmap and outcomes.
• Balance speed, scalability, reliability, and user impact in decision making.

Skills

Product strategy

Cross-functional leadership

Automation & AI workflows

Data analysis

Stakeholder communication

Job description

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.

About the right team member

We’re looking for a strategic and execution-oriented Senior Product Manager, IOPS to lead product strategy for ClassPass’s Internal Ops squad — the team responsible for improving, reducing operational cost, and modernizing internal platforms through automation, AI-enabled workflows, and resilient internal tooling.

This role is a good fit if you…

You are a seasoned product manager with a track record of shipping internal, operational, or platform products that materially improve business-team efficiency.

You are comfortable turning ambiguous operational pain points into clear product bets, measurable success metrics, and pragmatic roadmaps.

You have experience working with complex internal systems, workflows, or tooling used by teams such as CX, Sales, Partnerships, Finance, Operations, or Engineering.

You are excited by automation and AI-enabled workflows, and can identify when to automate, when to improve tooling, and when to simplify a process.

You are technically and analytically strong: you can partner deeply with engineering, understand system constraints, query or interpret data, and make tradeoffs across speed, scalability, reliability, and user impact.

You have strong product judgment grounded in user research, workflow observation, data analysis, and measurable operational outcomes.

You are a strong communicator and cross-functional partner who can align frontline users, operations leaders, engineering, design, data, and executive stakeholders.

You are comfortable owning products where success may be measured in OpEx savings, handle-time reduction, automation rate, interna