Senior Payments & Fraud Analyst

Kaizen Gaming Group; São Paulo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Kaizen Gaming Group is seeking a Senior Payments & Fraud Analyst to enhance their payment security and compliance processes. The ideal candidate will monitor and analyze payment transactions, ensuring the integrity of financial operations while providing exceptional service to customers. This role involves collaborating closely with multiple teams and requires relevant experience, attention to detail, and strong communication skills.

Serviços

Monthly meal allowance

Multi-sport card

Private health insurance for you & your family

Unlimited access to Udemy & continuous training

Qualificações

• At least one year of experience in the betting industry is required.
• Proven experience in payment processing or fraud detection.
• Good verbal and written communication skills in English.

Responsabilidades

• Monitor and analyze payment transactions to identify potential fraudulent activity.
• Investigate payment-related discrepancies and disputes.
• Work closely with internal teams and external stakeholders.

Conhecimentos

Attention to detail

Problem-solving

Communication

Organizational skills

Data analysis

Ferramentas

Microsoft Office

Google Suite

Descrição da oferta de emprego

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.

Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?

Let’s start with the role

As aPayments and Fraud Analyst you will be responsible for monitoring and analyzing transactions related to payments and detecting fraudulent activities. Your primary objective will be to ensure the integrity and security of financial transactions while optimizing payment processes for efficiency, customer satisfaction and compliance with regulatory requirements.

This role is crucial in maintaining the trustworthiness of our operations and delivering exceptional service to our customers.

As a Senior Payments & Fraud Analyst, you will:

• Monitor and analyze payment transactions to identify potential fraudulent activity;
• Report on and analyze payment and fraud-related issues;
• Utilize fraud detection tools and techniques to identify suspicious patterns or behaviors and promptly investigate and escalate potential fraud incidents;
• Conduct risk assessments on payment transactions and implement strategies to mitigate the risks associated with fraudulent activity
• Manage payment processing operations, including processing payments, reconciling accounts, and ensuring compliance with regulatory requirements and industry standards;
• Investigate payment-related discrepancies, chargebacks, and disputes, working collaboratively with internal teams and external stakeholders to resolve issues efficiently
• Communicate findings and recommendations to team leaders;
• Work closely with the Customer Service teams to address payment-related issues and resolve customer inquiries in a timely manner;
• Stay up to date on regulatory requirements and industry best practices related to payments and fraud prevention, ensuring compliance with relevant regulations and guidelines;
• Monitor systems and automation performance;
• Liaise with external payment service providers and financial institutions to optimize payment processes and mitigate risks;
• Collaborate with the Technology teams to continuously improve existing processes.

What you'll bring:

• Ability to collect data, establish facts, and draw valid conclusions;
• At least one year of experience in betting industry is required;
• Excellent attention to detail and problem-solving abilities;
• Familiarity with Anti-Money Laundering and Know Your Customer principles;
• Excellent organizational and communication skills;
• Proficiency in Microsoft Office/Google Suite;
• Flexibility to work based on business needs — including morning and evening shifts, weekends, and holidays;
• Good verbal and written communication skills in English;
• Proven experience in payment processing or fraud detection, preferably within the online gaming/betting industry;
• Good knowledge of sportsbook & casino products.

Location

Team

A buddy will support you with your onboarding

Hybrid way of working

Monthly meal allowance

Multi-sport card

Private health insurance for you & your family

Unlimited access to Udemy & continuous training

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We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.