Senior Operations Analyst

Megaport; São Paulo; Presencial; BRL 180 000 - 280 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Meal voucher

Health plan

Dental plan

Education subsidies

Annual bonus

Wellhub

Transportation voucher

Resumo da oferta

Latitude.sh, now integrated with Megaport, is seeking a Senior Operations Analyst to join our global infrastructure team in São Paulo. You will own hands-on tasks across servers, storage, networking, and platform software to ensure high availability and rapid response times for clients.

We value ownership, autonomy, and practical problem-solving. The role requires strong English, Linux and Windows experience, and the ability to mentor teammates within a hybrid work setup at Vila Mariana, SP.

Qualificações

• Bachelor’s degree in Computer Science or Information Systems.
• Experience in data center operations or infrastructure support.
• Hands-on Linux system administration and Windows Server knowledge.
• Strong English communication (B2 or higher).
• Experience with server hardware diagnostics and upgrades.
• Familiarity with RAID and storage provisioning.
• Ability to lead senior team and mentor juniors.

Responsabilidades

• Lead and coordinate operational tasks for infrastructure services.
• Perform rack and stack, hardware installation, and in-cabinet maintenance.
• Manage relationships with remote data center techs.
• Install and troubleshoot Linux and Windows OS.
• Conduct root-cause analysis for hardware failures.
• Configure IPMI/BMC and out-of-band management.
• Improve internal operational docs and escalation procedures.
• Mentor junior team members and drive improvements.

Conhecimentos

Advanced English

Server hardware

Data center standards

Monitoring platforms

Linux administration

Windows Server

RAID technologies

Remote hands coordination

Formação académica

Bachelor in CS/IS

Ferramentas

IPMI/BMC

Scripting

Descrição da oferta de emprego

About Latitude.sh

Launched in 2019, Latitude.sh provides automated, global Bare Metal infrastructure with cloud-like flexibility. Recently acquired by Megaport, we are now integrating high-performance compute with world-class connectivity to power the next generation of AI and enterprise workloads at scale.

Why Latitude.sh + Megaport?

At Latitude.sh, you’ll be part of a lean, agile team where your work truly matters. From day one, you’ll have ownership, autonomy, and the opportunity to make a real impact through innovation and creative problem-solving.

Together with Megaport, we embrace a collaborative, low-hierarchy culture where curiosity drives growth, diversity is valued, and customers are at the center of everything we do. We’re proud to be an inclusive company and welcome talent from all backgrounds. If our values resonate with you, we’d love to meet you.

The Role

The Operations team at Latitude.sh is responsible for ensuring the seamless functioning of our global infrastructure. While provisioning new servers and IT infrastructure is essential, our mission is to maintain high availability, ensure rapid response times, and deliver exceptional service quality to our clients.

We are seeking a Senior Operations Analyst to join our team. This role requires hands‑on technical skills, strong ownership of tasks, and the ability to lead and support critical operational processes across multiple data center environments.

What You'll Be Doing

• Lead the execution and coordination of operational tasks involving infrastructure services – including servers, storage, networking equipment, and platform software;
• Perform and oversee rack and stack activities, hardware installation, and in‑cabinet maintenance;
• Manage relationships and workflows with remote data center techs, ensuring adherence to operational standards and procedures;
• Install, configure, and troubleshoot Linux and Windows operating systems;
• Conduct root cause analysis and handle complex issues related to hardware failures, RAID rebuilds, storage allocation, and disk lifecycle management;
• Configure, maintain, and troubleshoot out‑of‑band management platforms such as IPMI/BMC;
• Support and improve internal operational documentation, workflows, and escalation procedures;
• Mentor junior team members and contribute to continuous improvement initiatives.

What We're Looking For

• Advanced English communication skills (B2 or higher);
• Proven experience with server hardware, including diagnostics, replacements, and upgrades;
• Strong understanding of data center standards, rack layouts, cabling, power distribution (PDU), and remote hands coordination;
• Proficiency with monitoring platforms, ticketing systems, and incident handling workflows;
• Solid knowledge of Linux system administration (CentOS, Ubuntu, or similar), including command line operations, scripting, and performance tuning;
• Working knowledge of Windows Server environments;
• Familiarity with RAID technologies, disk provisioning, and troubleshooting storage systems;
• Bachelor’s degree in Computer Science, Information Systems, or similar working experience;
• Prior experience in a senior role within a data center operations or infrastructure support team is a strong plus.

What We Offer

• Competitive Compensation;
• Annual Bonus based on company and team performance;
• Meal voucher (Caju):
• Wellhub;
• Transportation or fuel voucher (without discounts);
• Health Plan (Sulamérica);
• Dental Plan (Amil);
• Subsidies for education, certification and English courses;
• Hybrid: 1x home office / 4x at Vila Mariana - São Paulo - SP;