Senior Network Operations Analyst

Latitude.sh, Inc.; São Paulo; Presencial; BRL 120 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Transportation or fuel voucher

Education and English course subsidies

Resumo da oferta

Latitude.sh is seeking a Senior Network Operations Analyst to safeguard and optimize our global network infrastructure in a production environment. You will handle edge routers, core switches, and firewalls while driving incident response and proactive improvements.

The role emphasizes ownership, reliability, and collaboration within a small, focused team in a cutting-edge Bare Metal/cloud-adjacent setup. Join us as we integrate with Megaport to power AI workloads and high-performance

Qualificações

• Advanced English communication skills (B2 level or higher).
• Bachelor’s degree in Technology, Engineering, or related field (or equivalent experience).
• Solid networking fundamentals and protocols: Routing (BGP, OSPF).
• Transport & management: TCP, UDP, SNMP, NTP, SSH.
• Troubleshooting tools: Ping, Traceroute.
• Hands-on, analytical approach to troubleshooting production environments.
• Strong prioritization and ability to work calmly under pressure.
• Cisco CCNA certification required; higher certs are a plus.

Responsabilidades

• Operate, maintain, and improve the network including edge routers, core switches, and firewalls.
• Troubleshoot and resolve medium/high-complexity network incidents with providers and data centers.
• Provide L1/L2 network support to customers and internal teams with SLA adherence.
• Perform root cause analysis and implement preventive actions.
• Plan network expansions, topology changes, and capacity improvements.
• Maintain up-to-date network documentation, procedures, and incident records.
• Manage and improve network monitoring systems with alerts and dashboards.

Conhecimentos

BGP

OSPF

TCP/IP

CCNA

Network Troubleshooting

Monitoring Tools

Formação académica

Bachelor's degree in Tech/Engineering

Ferramentas

Zabbix

Prometheus

Grafana

LibreNMS

Descrição da oferta de emprego

Launched in 2019, Latitude.sh provides automated, global Bare Metal infrastructure with cloud-like flexibility. Recently acquired by Megaport , we are now integrating high-performance compute with world-class connectivity to power the next generation of AI and enterprise workloads at scale.

About the Job

The Network Team at Latitude.sh is a critical pillar in ensuring stable, secure, and high-performance connectivity for our customers. We operate a robust, complex, and constantly evolving global network infrastructure that supports bare-metal and cloud-adjacent workloads.

Our environment includes carrier-grade routing, switching, security, and monitoring systems, working closely with multiple transit providers and data centers worldwide. The team is hands-on, deeply technical, and driven by ownership, reliability, and continuous improvement.

We are looking for a Senior Network Operations Analyst to join our Network Team, capable of handling operational excellence, incident response, and proactive improvements in a production-critical environment.

What You’ll Be Doing (a.k.a. Your Quest Log)

• Operate, maintain, and continuously improve the logical data and security network, including edge routers, core switches, and firewalls ;
• Actively troubleshoot and resolve medium and high-complexity network incidents , including interaction with transit providers, IXs, and data center partners when required;
• Provide L1/L2 (and partial L3) network support to customers and internal teams, ensuring timely responses, clear communication, and SLA adherence;
• Perform root cause analysis (RCA) and implement preventive actions to avoid recurrence of incidents;
• Plan and support network expansions, topology changes, and capacity improvements ;
• Maintain accurate and up-to-date network documentation , procedures, and incident records;
• Manage and improve network monitoring systems , including creation and tuning of alerts, graphs, and thresholds;
• Act with a strong sense of ownership and urgency , especially during off-hours and critical incidents.

What We Are Looking For

• Advanced English communication skills ( B2 level or higher ), both written and spoken;
• Bachelor’s degree in Technology, Engineering, or a related field (or equivalent professional experience);
• Solid understanding of networking fundamentals and protocols, including:
• Routing: BGP, OSPF
• Transport & management: TCP, UDP, SNMP, NTP, SSH
• Troubleshooting tools: Ping, Traceroute
• Proven ability to troubleshoot production environments with a hands-on and analytical approach ;
• Strong prioritization skills and ability to operate calmly under pressure;
• Clear communication skills, with the ability to explain technical topics to different audiences;
• Proactive mindset and willingness to continuously learn and improve;
• Cisco CCNA certification (required); higher-level certifications are a plus

Bonus Points If

• Experience with Juniper, Fortinet, Huawei , or multi-vendor environments;
• Previous experience in ISP, data center, or large-scale infrastructure environments;
• Familiarity with network monitoring tools (Zabbix, Prometheus, Grafana, LibreNMS, etc.);
• Experience interacting directly with carriers and transit providers .

What we offer?

• Competitive Compensation
• Variable & Annual Bonus based on company and team performance
• Transportation or fuel voucher (without discounts)
• Subsidies for education, certification and English courses
• Shifts (7:00 AM - 16:00 PM, 13:00 PM - 22:00 PM)

Why Latitude.sh + Megaport?

At Latitude.sh, you’ll be part of a lean, agile team where your work truly matters. From day one, you’ll have ownership, autonomy, and the opportunity to make a real impact through innovation and creative problem-solving.

Together with Megaport, we embrace a collaborative, low-hierarchy culture where curiosity drives growth, diversity is valued, and customers are at the center of everything we do.

We’re proud to be an inclusive company and welcome talent from all backgrounds.

If our values resonate with you, we’d love to meet you.