Senior - IT Solutions Support Engineer

Eurofins Scientific SE; Indaiatuba; Híbrido; BRL 25.000 - 40.000; Tempo integral

Resumo da oferta

A leading international life sciences company seeks a support specialist for enterprise applications. The role will involve communication, problem-solving, and technical support across multiple platforms. With a hybrid work model, candidates should have 4-6 years of experience and relevant degrees to contribute effectively in a dynamic environment.

Qualificações

• 4 to 6 years of experience in enterprise application support.
• Hands-on with .Net based application troubleshooting.
• Experience with European customers preferred.

Responsabilidades

• Support and troubleshoot .Net based web applications.
• Coordinate with IT Operations and Development teams.
• Maintain and report ticket statuses to users.

Conhecimentos

Communication

Problem Solving

Interpersonal Skills

Technical Support

Adaptability

Formação académica

BE/MCA or equivalent degree

Ferramentas

ASP .Net

C#

SQL

IIS

Message Queues

Restful Services

Descrição da oferta de emprego

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

• Very good communication and interpersonal relation skills in an international environment,
• Ability to adapt and work with either technical or business people
• At ease with distant communications leveraging a wide array of technologies (shared code, documents and forums, phone, chat, e-mail).
• Up to 6 years work experience in an Enterprise application support environment would be a plus.
• Exposure working in IIS hosted web application is preferred.
• Good understanding of Windows Server & MS SQL Server concepts is required.
• Extensive technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems.
• Demonstrated development or technical application support skill sets with detailed technical experience with industry standard tools and technologies like ASP .Net / C# / SQL / IIS /Message Queues/ Restful services
• Understanding of ITIL, SDLC and Product Lifecycle methodologies is a definite plus.
• Coordinate with IT Operations, Development teams based on the reported issues to coordinate their resolution within SLA.
• Create and maintain open tickets for follow-up, report ticket status to users on the basis specified in the SLA.
• Build, maintain and communicate weekly & Monthly statistics to management.
• Participate in outage bridges to ensure timely resolution of service impacting problems and accurate communications to stakeholders.
• A chance to become part of a highly motivated international team of professionals.

Qualifications

• BE/MCA or any other equivalent degree with required experience
• Experience between 4 years to 6 years.
• Hands on experience in providing functional level of support and troubleshooting of .Net based web applications is an added advantage.
• Experience working with customers from European region would be a plus.

Additional Information

Working hours:

Monday to Friday - 8:00 to 17:00 Hybrid Work