Senior Global Forwarding Agent

C.H. Robinson Tmc Mexico S.A. De C.V.; São Paulo; Hybrid; BRL 90,000 - 180,000; Full time

Benefits offered by this job

Private Medical Insurance

Dental Insurance

Life Insurance

Paid Time Off to Volunteer in Your 社区

Meal/Food Vouchers

Daycare Allowances

Child Birth Credit

Job summary

C.H. Robinson is seeking a Senior Global Forwarding Agent in São Paulo to oversee ocean import/export operations, coordinate with carriers, customers, and vendors, and drive efficiency across a fast-paced global forwarding network.

The role requires hands-on management from origin to destination, strong data integrity, and the ability to resolve operational challenges while maintaining high service levels. On-site three days a week with remote work two days a week.

Qualifications

• High School diploma or GED required.
• Tenured Global Forwarding industry experience.
• Advanced proficiency in Microsoft Office.
• Fluent in Portuguese and English (written and verbal).

Responsibilities

• Understand international shipping processes from PO issuance to cargo delivery.
• Input financial components of shipments to generate correct billing.
• Coordinate shipments with carriers, agents, vendors, and customers.
• Input shipments in Navisphere and maintain data accuracy.
• Provide complex quotes and coach on pricing strategies.
• Ensure data integrity of shipment details, INCO terms, routing and dates.

Skills

Global forwarding experience

Microsoft Office

Portuguese language

English language

Education

High School diploma or GED

Job description

C.H. Robinson is looking for a Senior Global Forwarding Agent in São Paulo.

In this role, you will play a key part in ensuring the seamless execution of ocean import and export operations while helping deliver the service, responsiveness, and operational excellence our customers rely on every day.

As a Senior Global Forwarding Agent, you will manage transportation activities from origin to destination, coordinate with carriers, agents, vendors, and customers, and proactively resolve operational challenges. You will leverage your industry knowledge, system expertise, and problem-solving skills to drive efficiency, maintain strong customer relationships, and support the success of a fast-paced global forwarding operation.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site three days a week, igniting creativity and driving impactful results. With the flexibility for remote work two days a week, this role strikes the perfect balance between teamwork and autonomy.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
• Understand and input applicable financial components of shipments to generate correct billing for customers
• Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally
• Execute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
• Create, maintain, and update shipments in Navisphere, ensuring accurate data
• Provide complex quotes based on needs of network
• Coach and train others on pricing strategies
• Provides track and trace service to customers and generates shipment documents
• Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.
• Buils great relationships with customers, responding timely and following up on issue resolution
• Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors
• Act as a key customer contact and subject matter expert
• Lead by example when it comes to customer outreach, retention, and expansion
• Act as a resource and expert to the department, branch, and network on customer requirements & process initiatives
• Work effectively in a team environment and collaborate cross-functionally, building relationships with account management identifying client by identifying and proposing process improvement and/or consultative leads
• Monitor customer shipments trends and its impact to our processes and operations
• Ensure customer SOPs are maintained and adhered to
• Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue
• Provide support to Sales Executives and Account Managers for customer reporting
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

• High School diploma or GED
• Tenured Global Forwarding industry experience
• Advanced proficiency in Microsoft Office Suite of programs
• Fluent in Portuguese and English (written and verbal)

Preferred:

• Associate’s or bachelor’s degree from an accredited college or university
• Knowledge or coursework in Supply Chain, Logistics, or International Business
• Basic understanding of Quality Management (ISO 9001)
• Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.)
• Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily
• Proactive, ambitious, hardworking, and analytical mindset
• Excellent written and oral communication skills
• Ability to work in a fast-paced and deadline-driven office environment
• Proven track record of dealing with customers and being client focused
• High level of attention to detail and ability to execute with 95% or higher monthly audit compliance and minimal unbillable charges
• Knowledge and experience with customs procedures and formalities (customs clearance, bonded transports)
• Values a diverse and inclusive work environment

Your Health, Wealth, and Self

Your total well-being is the foundation of our business. As you achieve, we succeed. We invest in your professional growth and development, and our benefits support your financial, family and personal goals. Because we care about you, we offer the following competitive benefits:

• Private Medical Insurance
• Dental Insurance
• Life Insurance
• Paid Time Off to Volunteer in Your Community
• Meal/Food Vouchers
• Daycare Allowances
• Child Birth Credit

Protect Yourself from Fraud:

At C.H. Robinson, we prioritize candidate safety. You will never be asked to pay fees or share your personal financial details during our recruitment process.

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.