Senior Customer Success Engineer (Remote – Brazil)

Segura; Brasil; Híbrido; BRL 180 000 - 300 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and Dental plan - SulAmérica (n

Meal voucher - R$1,210.00/month

Resumo da oferta

Segura is seeking a Senior Customer Success Engineer in Brazil to build trusted relationships with enterprise clients and drive business outcomes through our cybersecurity solutions.

You will own the customer journey from onboarding to ongoing adoption, proactively addressing priorities, measuring success, and uncovering opportunities for value realization across product, support, and sales teams.

Qualificações

• Bachelor’s degree in Computer Science, Cybersecurity, Information Systems, or related fields.
• 6 years of experience in infrastructure, cybersecurity, security architecture, or technical consulting.
• Hands-on experience with Windows and Linux, plus virtualization technologies (VMware, VirtualBox, Hyper-V).
• Strong background in network protocols and core networking concepts.
• Excellent communication, problem-solving, and relationship-management skills.

Responsabilidades

• Build and maintain strong, trusted relationships with enterprise customers across; responsibilities include onboarding, success plans, and health checks.
• Lead business-focused onboarding and executive engagements, aligning goals and success criteria.
• Develop customer success plans, address risks, identify opportunities, and drive product adoption.
• Collaborate with Sales, Support, Product, and other teams to ensure a high-quality customer experience.
• Identify opportunities for retention, expansion, and increased value realization.

Conhecimentos

Customer success

Enterprise clients

Communication

Relationship mgmt

Onboarding

Cybersecurity basics

Formação académica

Bachelor in CS/Cybersecurity/IS

Ferramentas

Windows

Linux

VMware

VirtualBox

Hyper-V

Descrição da oferta de emprego

As a Senior Customer Success Engineer, you will be responsible for building trusted relationships with enterprise clients across and helping them achieve their business goals through our solutions.

You will own the customer journey from onboarding through ongoing adoption, proactively engaging with customers to understand their priorities, measure success, identify risks, and uncover opportunities to deliver additional value.

Working closely with customers and cross-functional teams, you will lead business-focused onboarding, success plans, health checks, adoption initiatives, and executive engagements. You will also act as a key voice of the customer internally, helping drive improvements across Product, Support, Sales, and other teams.

A solid understanding of technology and cybersecurity is valuable, but the primary focus of this role is customer engagement, business outcomes, adoption, satisfaction, retention, and value realization.

Responsibilities

• Build and maintain strong, trusted relationships with enterprise customers across;
• Lead business-focused customer onboarding, ensuring a smooth transition and clear alignment on customer goals, expectations, and success criteria;
• Develop a deep understanding of customers’ business priorities, challenges, and desired outcomes, connecting them to the value delivered by our solutions;
• Proactively drive product adoption and value realization throughout the customer lifecycle;
• Conduct strategic customer health checks to assess engagement, adoption, satisfaction, risks, and opportunities;
• Develop and follow customer success plans, proactively addressing risks and identifying opportunities to strengthen customer relationships and outcomes;
• Act as a strong voice of the customer, bringing feedback, needs, and business opportunities to internal teams;
• Collaborate closely with Sales, Support, Product, and other internal teams to ensure a consistent and high-quality customer experience;
• Identify opportunities for customer retention, expansion, and increased value realization;
• Support executive-level engagements, business reviews, and strategic conversations with key customers.

Requirements (Must Have)

• Bachelor’s in Computer Science, Cybersecurity, Information Systems, or related fields;
• 6 years of experience in infrastructure, cybersecurity, security architecture, or technical consulting;
• Hands-on experience with operating systems (Windows and Linux) and virtualization technologies (VMware, VirtualBox, Hyper-V);
• Strong background in network protocols and core networking concepts;
• Excellent communication, problem-solving, and relationship-management skills.

Requirements (Nice to Have)

• Security+ or ISO 27001 Foundation certification;
• Knowledge of cloud security (certifications in AWS, Azure, etc.);
• Familiarity with IAM, SIEM, and risk-based security frameworks;
• Experience with PAM, cloud and hybrid architectures, regulatory compliance, and risk management

Benefits

• Health and Dental plan - SulAmérica (no co-payment);
• Meal voucher - R$1,210.00/month (via Caju);
• Home office allowance - R$100.00/month;
• Wellhub subscription (well being benefit);
• Day off on your birthday;
• English language classes;
• Access to ALURA (tech and career development courses);
• All equipment provided.