Senior Customer Service Representative

TransPerfect; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading company in secure information management is seeking a detail-oriented Customer Service Representative. This full-time role involves managing client inquiries, providing technical support, and ensuring project deadlines are met. Ideal candidates will have at least 4 years of B2B experience and fluency in English, thriving in a fast-paced environment.

Qualificações

• Minimum 4 years of B2B customer service experience.
• Fluency in English is required.
• Exceptional attention to detail and accuracy.

Responsabilidades

• Serve as the primary contact for clients, managing inquiries via phone and email.
• Provide technical support on the VDR platform and conduct client training sessions.
• Ensure strict adherence to deadlines for critical projects.

Conhecimentos

Attention to detail

Client-focused mindset

Organizational skills

Problem-solving

Tech-savvy

Descrição da oferta de emprego

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Do you want to work for a global leader in secure information management and technology solutions? Are you interested in helping top-tier businesses—investment banks, law firms, and major corporations—manage critical transactions and high-stakes projects with cutting-edge technology? If you thrive in a fast-paced, client-focused environment, this role is for you.

We specialize in providing secure platforms that enable businesses to share and collaborate on sensitive information with confidence. Our technology powers complex financial and legal processes, ensuring seamless execution for some of the world’s most important deals. As part of our team, you’ll play a key role in supporting clients across industries where security, speed, and accuracy matter.

What We’re Looking For

We’re looking for proactive individuals who take ownership of their work, communicate effectively, and thrive under pressure. No prior experience in this industry? No problem—we provide full training on our technology, workflows, and best practices. What matters most is a strong ability to manage client relationships, solve problems, and adapt quickly in a high-performance environment.

This position is based in our Costa Rica office, where you'll be part of a growing team with exciting career development opportunities, an attractive bonus plan, and a collaborative work culture with regular social events.

If this sounds like the right fit for you, we’d love to hear from you!

Full details on the role are below:

Hours: Full-time 7 AM - 4 PM or 8 AM - 5 PM, including occasional weekend shift coverage (compensated with time off)

Travel: Possible initial travel to London for training

Overview

We are seeking a detail-oriented and highly organized Customer Service Representative with at least 4 years of B2B experience. The ideal candidate thrives under pressure, meets strict deadlines, and understands client needs. Fluency in English is required.. This role is part of our core team in Costa Rica supporting both North American and European clients.

Responsibilities

• Serve as the primary contact for clients, managing time-sensitive inquiries via phone and email.
• Provide technical and workflow support on our VDR platform while proactively solving client issues.
• Conduct detailed client training sessions to ensure proper use of platform functionalities.
• Manage multiple client engagements simultaneously, ensuring timely and error-free execution.
• Ensure strict adherence to deadlines for critical projects and data handling tasks.
• Collaborate with global teams across New York, London, India, and other locations.
• Handle USB archive production with meticulous quality control and secure data delivery.
• Maintain precise records for tracking, reporting, and billing.
• Provide weekend shift coverage, compensated with time off.

Requirements

• Minimum 4 years of B2B customer service experience, preferably in technology, SaaS, or financial services.
• Exceptional attention to detail and accuracy.
• Proven ability to work under pressure and meet strict deadlines.
• Strong client-focused mindset, anticipating needs and providing proactive solutions.
• Outstanding organizational skills to handle multiple priorities in a high-stakes environment.
• High level of accountability and ownership in client interactions.
• Tech-savvy with the ability to quickly learn and support complex software platforms.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Production

• Industries

  Translation and Localization

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