Senior Business Analyst (ConnectWise)

Sigma Software Group; São Paulo; Presencial; BRL 60.000 - 120.000; Tempo integral

Resumo da oferta

An established industry player is seeking a Senior Business Analyst to join their innovative team. This role involves leading critical migration projects for ERP and CRM systems, ensuring alignment with business objectives while collaborating with diverse stakeholders. You will leverage your extensive experience to analyze current processes, document requirements, and facilitate user acceptance testing. The company fosters a flexible and transparent work environment, empowering you to make a significant impact on the development of cutting-edge software solutions for IT service providers. If you are passionate about driving change and enhancing business processes, this opportunity is for you.

Qualificações

• 5+ years of experience in Business Analysis, with 2+ years in senior roles.
• Strong knowledge of ERP and CRM systems like Oracle NetSuite and Microsoft Dynamics.

Responsabilidades

• Lead end-to-end business analysis for migration projects to new software infrastructure.
• Conduct requirements gathering and facilitate stakeholder workshops.

Conhecimentos

Business Analysis

Stakeholder Management

Analytical Skills

Documentation Skills

Process Migration

Formação académica

Bachelor’s degree in Business

Master’s degree (preferred)

Ferramentas

Microsoft Visio

Lucidchart

Descrição da oferta de emprego

We are looking for a Senior Business Analyst for ConnectWise to empower IT solution providers with unmatched software, services, and community to help them achieve their most ambitious vision of success. You will work with the latest technologies, be involved in product development, and communicate directly with the Customer and that’s not all. You will be part of a flexible, transparent environment and will work side by side with a team of experts from various backgrounds. This is your chance to make a difference and influence a ground-breaking product in the cloud industry.

If so, you will enjoy our new opportunity.

Customer

ConnectWise is the world’s leading software company dedicated to the success of IT solution providers. The vision is to power a thriving IT ecosystem that transforms what’s possible for SMBs, and to do this by empowering IT solution providers with unmatched software, services, and community to achieve their most ambitious vision of success.

Project

The tools being developed are used by IT service providers to automate their activities performed for small and medium-sized businesses (SMBs), such as backup/restore, providing security, and performing administrative tasks on Microsoft 365 tenants.

Requirements

• 5+ years of experience as a Business Analyst, with at least 2 years in Senior or Lead roles focused on system migration or enterprise software implementation projects
• Strong knowledge of ERP and CRM systems, particularly Oracle NetSuite and Microsoft Dynamics CRM; experience with their data models, workflows, and configurations
• Proven ability to manage complex data and process migration projects, including scoping, mapping, and validation of legacy-to-new system transitions
• Excellent analytical and documentation skills, with proficiency in tools like Microsoft Visio, Lucidchart, etc.
• Effective stakeholder management skills, including experience working across business units and with technical implementation teams
• Bachelor’s degree in business, information systems, or a related field (Master’s degree is preferred)
• Advanced level of English

Would be a plus:

• Certification in business analysis

Personal Profile

• High level of self-organization
• Structured approach to work

Responsibilities

• Lead end-to-end business analysis for the migration project from Oracle NetSuite and Microsoft Dynamics CRM to the target software infrastructure, ensuring alignment with business objectives
• Conduct detailed requirements gathering by collaborating with stakeholders, technical teams, and end users to understand current-state processes and define future-state needs
• Perform gap analysis between existing and proposed systems, identify key integration and data migration challenges, and develop solutions to bridge process and system differences
• Document business processes, use cases, and data flow diagrams, ensuring clarity for both business and technical audiences
• Facilitate stakeholder workshops, user acceptance testing (UAT), and change management activities, acting as a bridge between business users and IT teams
• Monitor and report project progress, risks, and dependencies from a business analysis perspective, contributing to overall project planning and governance

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Analyst, Consulting, and Information Technology

Industries

Software Development