Senior BPM Engineer / Systems analyst

Emerging Travel Group; Montenegro; Remote; BRL 180,000 - 240,000; Full time

Benefits offered by this job

Flexible schedules

Remote work option

Corporate English school

Travel discounts

MyTime Day Off

Job summary

Emerging Travel Group is seeking a skilled BPMN/DMN engineer to design and implement processes in Camunda 8 for customer support automation. This role includes greenfield work and ongoing improvements in production environments.

You will configure no-code AI platforms, craft call flows for voice bots, and support AI-driven integrations using REST APIs, JSON, and Kafka. Collaboration with product, technical, and analytics teams is essential, with remote-friendly arrangements.

Qualifications

• 3+ years of hands-on BPMN/DMN design and deployment.
• Solid experience with Camunda 7/8 in production environments.
• Expert knowledge of BPMN 2.0, DMN, and FEEL.
• Proven experience in integrations via REST API, JSON, and Kafka
• Understanding and interest in modern AI/LLM solutions for business process integration
• Ability to independently gather and clarify technical requirements, working closely with both business stakeholders and technical teams

Responsibilities

• Design and implement BPMN processes and DMN decision tables in Camunda 8 for customer support automation (both greenfield and ongoing improvements)
• Configure and maintain logic and prompts in no-code AI platforms, such as call flow schemes for voice bots, LLM (language model) classifiers, and other AI-driven tools
• Support and debug active automation scenarios in Camunda Operate; deliver quick fixes and continual improvements in production environments
• Integrate processes with internal and external systems via REST API, JSON, and message brokers (Kafka)
• Collaborate cross-functionally with product, technical, and analytics teams
• Continuously adopt and champion new technologies, AI integrations, and promote a culture of automation across the organization

Skills

BPMN 2.0

DMN

Camunda 7/8

REST API

JSON

Kafka

FEEL

AI / LLM integration

Requirements gathering

Cross-functional collaboration

Tools

Camunda 7/8 production

REST API tooling

Kafka

No-code/low-code platforms

Job description

• Design and implement BPMN processes and DMN decision tables in Camunda 8 for customer support automation (both greenfield and ongoing improvements)
• Configure and maintain logic and prompts in no-code AI platforms, such as call flow schemes for voice bots, LLM (language model) classifiers, and other AI-driven tools
• Support and debug active automation scenarios in Camunda Operate; deliver quick fixes and continual improvements in production environments
• Integrate processes with internal and external systems via REST API, JSON, and message brokers (Kafka)
• Collaborate cross-functionally with product, technical, and analytics teams
• Continuously adopt and champion new technologies, AI integrations, and promote a culture of automation across the organization

Key Responsibilities

• Design and implement BPMN processes and DMN decision tables in Camunda 8 for customer support automation (both greenfield and ongoing improvements)
• Configure and maintain logic and prompts in no-code AI platforms, such as call flow schemes for voice bots, LLM (language model) classifiers, and other AI-driven tools
• Support and debug active automation scenarios in Camunda Operate; deliver quick fixes and continual improvements in production environments
• Integrate processes with internal and external systems via REST API, JSON, and message brokers (Kafka)
• Collaborate cross-functionally with product, technical, and analytics teams
• Continuously adopt and champion new technologies, AI integrations, and promote a culture of automation across the organization

Requirements

• 3+ years of hands-on experience with production BPM engines, including end-to-end design and deployment of executable BPMN/DMN processes
• Solid experience with Camunda 7/8 in production environments
• Expert knowledge of BPMN 2.0, DMN, and FEEL
• Proven experience in integrations via REST API, JSON, and message brokers (Kafka)
• Understanding and interest in modern AI/LLM solutions (for business process integration)
• Ability to independently gather and clarify technical requirements, working closely with both business stakeholders and technical teams
• Communication skills and willingness to collaborate and share expertise

Nice-to-have

• Automation experience in customer support or operational business teams
• Experience specifying API and integration requirements
• SQL skills for data validation and process behavior analysis
• Experience with prompt engineering and no-code/low-code AI platforms

Benefits

• Flexible schedules and opportunity to work remotely
• Ambitious and supportive team who love what they do, appreciate each other, and grow together
• Internal programs for adaptation and training, development of soft skills, and leadership abilities
• Partial compensation for participating in external training and conferences
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world
• Corporate prices on hotels and travel services
• MyTime Day Off - an extra non-working day without loss of compensation

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