Scheduling Coordinator | High-Volume Field Operations & Client Support

Atomic Hr; Porto Alegre; Remote; BRL 219,000 - 329,000; Full time

Benefits offered by this job

Fully remote

USD compensation

First weeks trainer

Structured workflows

Growth path to Market Center roles

Collaborative team

Job summary

Atomic Hr is seeking a results-driven Operations Support Associate to manage scheduling and communications for property inspections. This remote role focuses on coordinating with residents and field inspectors, resolving access issues, and ensuring timely, accurate updates for property managers.

You will handle a high-volume mix of calls, texts, and emails while documenting progress and escalations. Strong English and organizational skills are essential for success.

Qualifications

• Experience in phone-heavy operations or customer coordination.
• Clear, professional English communication.
• Comfort with a high, changing volume of calls, texts, and emails.
• Strong attention to status, notes, and follow-through.
• Ability to stay calm when residents or schedules change.
• Good judgment when deciding what to solve or elevate.
• Reliability in a structured, high-volume environment.

Responsibilities

• Schedule and confirm property inspections with residents.
• Coordinate with field inspectors during active appointments.
• Resolve access issues, cancellations, and no-shows quickly.
• Keep property managers updated on inspection status.
• Track each inspection from scheduling through completion.
• Document blockers, outcomes, and next steps accurately.
• Follow up until open inspection items are closed.
• Flag repeat issues that may affect service delivery.

Skills

Phone-heavy operations

Clear English communication

High-volume calls/texts/emails

Status tracking & follow-through

Calm under changes

Judgment on escalation

Reliability in structured environments

Interest in property services ops

Tools

CRM software

Scheduling platforms

Ticketing tools

Job description

Company Overview

Our client provides end-to-end property inspection services for property managers. Their team coordinates appointments, sends inspectors into the field, completes inspections, and delivers clear reporting so clients can make decisions without chasing updates.

Your Role

You'll support the daily operation behind completed inspections. That means getting appointments scheduled, helping field inspectors resolve access issues, updating property managers, and making sure inspection status is accurate from start to finish.

The work is high-volume and phone-first, and every call is a little different. The goal is not just to make calls. The goal is to make sure inspections are completed, documented, and communicated clearly.

You'll:

• Schedule and confirm property inspections with residents

• Coordinate with field inspectors during active appointments

• Resolve access issues, cancellations, and no-shows quickly

• Keep property managers updated on inspection status

• Track each inspection from scheduling through completion

• Document blockers, outcomes, and next steps accurately

• Follow up until open inspection items are closed

• Flag repeat issues that may affect service delivery

You Bring:

• Experience in phone-heavy operations or customer coordination

• Clear, professional English communication

• Comfort with a high, changing volume of calls, texts, and emails

• Strong attention to status, notes, and follow-through

• Ability to stay calm when residents or schedules change

• Good judgment when deciding what to solve or elevate

• Reliability in a structured, high-volume environment

• Interest in learning property services operations

Bonus Points:

• Scheduling, dispatch, logistics, or field operations experience

• Property management or real estate exposure

• Experience supporting technicians, inspectors, or field teams

• Familiarity with CRMs, ticketing tools, or scheduling platforms

What's Offered:

• Fully remote role

• Competitive USD compensation, based on experience

• A trainer for your first weeks, starting with outbound calls before inbound

• Clear expectations, structured workflows, and direct feedback

• A path to grow into Market Center Coordinator and Market Center Administrator roles

• Team that values accuracy, follow-through, and clear communication