Salesforce Service Cloud & Agentforce Developer

Snowrelic Inc; Brasil; Remote; BRL 458,000 - 763,000; Full time

Job summary

Casado is seeking an experienced Salesforce Service Cloud & Agentforce Developer to design, develop, and implement advanced customer service solutions. You will build Agentforce AI agents, integrate with external systems, and scale Apex, LWCs, and REST/SOAP interfaces.

The role requires 6–8 years of Salesforce development experience, with strong knowledge of Service Cloud, Data Cloud, and DevOps practices. Remote collaboration across nearshore LATAM teams is essential.

Qualifications

• 6-8 years of Salesforce development and implementation experience.
• Experience designing and implementing Service Cloud solutions.
• Experience with Agentforce actions, topics, prompts, grounding/RAG is a plus.

Responsibilities

• Design, develop, configure, and support Salesforce Service Cloud solutions.
• Develop Agentforce AI agents and integrations with Salesforce and external systems.
• Develop scalable Apex classes, triggers, batch Apex, queueable Apex, and Lightning Web Components (LWC).
• Build and support REST and SOAP integrations between Salesforce and enterprise applications.
• Design and maintain Salesforce Flows.
• Configure Salesforce and perform admin activities.
• Implement Service Cloud Voice and contact center integrations with providers such as Vonage and Amazon Connect.
• Develop integrations using REST APIs, Named Credentials, External Credentials, Platform Events, and middleware.
• Utilize SQL and SOQL to query, troubleshoot, validate, and analyze data.
• Collaborate with business analysts, architects, QA teams, product owners, and distributed development teams.

Skills

Salesforce development

Apex

Lightning Web Components (LWC)

REST & SOAP integrations

SOQL

Salesforce Admin

Service Cloud

CI/CD / DevOps

Team collaboration

Tools

MuleSoft

Spring Boot

Salesforce DX

CI/CD pipelines

REST API integrations

Job description

Salesforce Service Cloud & Agentforce Developer

Location: Nearshore (Latin America or other locations with significant overlap with U.S. time zones)

Required Experience: 6-8 years of Salesforce development and implementation experience

Strong hands-on expertise in:

Key Responsibilities

• Design, develop, configure, and support Salesforce Service Cloud solutions for customer service and contact center operations.
• Develop and enhance Agentforce / AI Agents, including topics, instructions, actions, prompts, grounding, and integrations with Salesforce and external systems.
• Develop scalable Apex classes, triggers, batch Apex, queueable Apex, and Lightning Web Components (LWC).
• Build and support REST and SOAP integrations between Salesforce and enterprise applications.
• Design and maintain Salesforce Flows, including:
• Configure and maintain Salesforce platform capabilities, including:
• Perform Salesforce administration activities, including:
• Implement and support Service Cloud Voice and contact center integrations with providers such as Vonage and Amazon Connect.
• Develop integrations using REST APIs, Named Credentials, External Credentials, Platform Events, and middleware platforms.
• Utilize SQL and SOQL to query, troubleshoot, validate, and analyze customer and transactional data.
• Collaborate effectively with business analysts, architects, QA teams, product owners, and distributed development teams.

Preferred Qualifications

• Experience implementing Agentforce actions, topics, instructions, prompts, and grounding/RAG solutions.
• Experience integrating Agentforce with enterprise APIs and external systems.
• Knowledge of Salesforce Data Cloud / Customer 360.
• Experience with Service Cloud Voice and Omni-Channel.
• Familiarity with Salesforce DevOps practices and CI/CD pipelines.
• Experience with integration platforms such as MuleSoft and/or Spring Boot.
• Salesforce Platform Developer I Certification preferred.