Salesforce Business Analyst / Business Solution Architect

EPAM Systems; Montenegro; Híbrido; BRL 327 000 - 445 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Global exposure

Career development

Internal Learning Platform

Free English classes

Employee Stock Purchase Plan

Medical package

Trust days

Corporate events

Resumo da oferta

EPAM Systems seeks a Salesforce Business Analyst / Business Solution Architect to support Salesforce-based transformation initiatives in regulated industries. The role is client-facing, emphasizing partnership, consulting, stakeholder management, and shaping scalable solutions.

The position offers a hybrid setup with the flexibility to work from anywhere in Montenegro, including Herceg-Novi or Podgorica, while collaborating with our global teams.

Qualificações

• 5+ years of experience as a Business Analyst, Salesforce BA, Business Solution Architect, Functional Consultant, or CRM Consultant.
• Background in Salesforce/CRM transformation initiatives.
• Understanding of Salesforce capabilities and configuration concepts.
• Expertise in working within regulated industries.
• Proficiency in requirements elicitation, process analysis, and documentation.
• Skills in consulting and stakeholder management.
• Proficiency in English at an Upper-Intermediate level (B2) or higher.

Responsabilidades

• Partner with stakeholders to understand business goals and regulatory constraints
• Gather, analyze, document, and validate requirements
• Facilitate workshops and process mapping sessions
• Translate needs into user stories, specifications, process flows, and documentation
• Analyze processes and Salesforce capabilities to identify gaps and improvements
• Support solution design and functional architecture across Salesforce and COTS platforms
• Support UAT, validation, training, and change enablement
• Build strong client relationships
• Connect business processes with Salesforce capabilities (BSA-level)
• Shape functional solutions across Salesforce and enterprise platforms, defining solution options and trade-offs (BSA-level)
• Identify dependencies, integrations, and operational impacts (BSA-level)

Conhecimentos

Salesforce

Business analysis

Stakeholder management

Process mapping

User stories

Consulting

Requirements elicitation

Regulated industries

English proficiency

Ferramentas

Salesforce configurations

CRM tools

Descrição da oferta de emprego

We are seeking a Salesforce Business Analyst / Business Solution Architect to support Salesforce-based transformation initiatives in regulated industries. The role requires client partnership, consulting, stakeholder management, and solution-shaping skills.

The position has two variants: Salesforce Business Analyst focused on requirements discovery, process analysis, documentation, user stories, and delivery support; and Salesforce Business Solution Architect focused on solution framing, business process design, functional architecture, and consultative guidance.

The ideal candidate is a client-facing Salesforce BA or BSA with strong analysis, consulting, stakeholder engagement, and solution-thinking capabilities.

This position offers hybrid setup with the flexibility to work from any location in Montenegro, whether it's your home or our dynamic offices in Herceg-Novi and Podgorica.

Responsibilities

• Partner with stakeholders to understand business goals and regulatory constraints
• Gather, analyze, document, and validate requirements
• Facilitate workshops and process mapping sessions
• Translate needs into user stories, specifications, process flows, and documentation
• Analyze processes and Salesforce capabilities to identify gaps and improvements
• Support solution design and functional architecture across Salesforce and COTS platforms
• Support UAT, validation, training, and change enablement
• Build strong client relationships
• Connect business processes with Salesforce capabilities (BSA-level)
• Shape functional solutions across Salesforce and enterprise platforms, defining solution options and trade-offs (BSA-level)
• Identify dependencies, integrations, and operational impacts (BSA-level)

Requirements

• 5+ years of experience as a Business Analyst, Salesforce BA, Business Solution Architect, Functional Consultant, or CRM Consultant
• Background in Salesforce/CRM transformation initiatives
• Understanding of Salesforce capabilities and configuration concepts
• Expertise in working within regulated industries
• Proficiency in requirements elicitation, process analysis, and documentation
• Skills in consulting and stakeholder management
• Proficiency in English at an Upper-Intermediate level (B2) or higher

Nice to have

• Experience in Life Sciences GTM
• Familiarity with Veeva, Trueblue, and IQVIA
• Salesforce certifications
• Knowledge of compliance, audit readiness, privacy, and integration practices

We offer

• We connect like-minded people
  • Experience exchange with colleagues from 55+ locations
  • Corporate and social events
  • Enjoyable working environment
  • Personal career development, soft skills and well-being programs
  • Unlimited access to Internal Learning Platform
  • Free English classes with certified teachers
  • Participation in the Employee Stock Purchase Plan
  • Comprehensive medical package (can be extended to family members)
  • Four trust days per year for personal needs
  • Benefits package (hotels, restaurants, stores and services)

EPAM is a leading global provider of digital platform engineering and development services. For over 30 years, our team has helped leading brands navigate the waves of digital transformation, building solutions that help them stay competitive through constant market disruption.

Thank you for your interest in this position. Please note that only candidates whose experience closely matches the job requirements will be contacted. If you do not receive an email from us, please do not be discouraged - feel free to apply for other positions that better align with your experience. If you have any questions, you can reach us at [e-mail].