Salesforce BA - INTL Brazil

Insight Global; São Paulo; On-site; BRL 120,000 - 180,000; Full time

Job summary

Insight Global is seeking a Technical Business Analyst to support our global Manufacturing & Technology client in São Paulo. You will join the IT Salesforce platform development team, guiding product backlog, gathering requirements, and ensuring timely delivery of new features and enhancements for customer service operations.

Daily work includes collaborating with developers, architects, and business partners, leading UAT planning, coordinating tests, and tracking defects while managing

Qualifications

• Must have a bachelor’s degree in a related field.
• 5+ years experience in technology or SaaS environment.
• Hands-on with Salesforce platform capabilities and features.
• Experience defining business requirements, writing user stories, and acceptance criteria.

Responsibilities

• Gather and document business requirements and acceptance criteria.
• Manage product backlog and feature prioritization.
• Plan and oversee user acceptance testing and defect management.
• Coordinate with developers, architects, and business partners; track timelines and risks.
• Support multiple IT teams and travel as needed.

Skills

Agile teamwork

Requirements gathering

User story writing

UAT coordination

Education

Bachelor’s degree in a related field

Tools

Salesforce Service Cloud

Experience Cloud

Data360

Job description

Job Description

We are seeking a Technical Business Analyst to support one of our global Manufacturing & Technology clients. This resource would be a part of the IT Salesforce platform development team, managing and supporting the Salesforce platform across the whole organization. You will work closely with developers, architects, business partners, and cross-functional IT teams to support the business and their objectives. You will be responsible for the Salesforce platform product and project management supporting the organizations respective customer service operations. This role will lead and manage milestones related to new feature developments and enhancement initiatives that include requirements gathering, timeline management, product backlog management, user acceptance test planning, and defect management. Day to day activities include the following:

Engage frequently with the development team; facilitate discussions, provide clarification, story acceptance and refinement, testing, and validation; contribute to design activities and decisionsContributes to the discovery, analysis, and delivery of solutions leveraging the Salesforce platformPartner with business product owners with product backlog grooming and request prioritizationFacilitate meetings with stakeholders to review requirements, deliverables, issues, and risksContinuously improve, use retrospectives, and other feedback mechanisms effectively and strive to drive high and sustained team engagementCollaborates with internal IT teams to integrate internal systems and/or data sourcesCoordinate and support User Acceptance TestingProactively identify and correct actions to address project delays and anticipate risksSome travel requirements to interface with internal customers, other project/product teams and/or to support project deploymentsOther duties as assigned

Skills and Requirements

Bachelor’s degree in a related field5+ years of experience in technology or SaaS environmentWell versed with Salesforce Service Cloud, Experience Cloud, and Data360Hands‑on experience with salesforce platform capabilities and featuresExperience working on an agile team supporting software development projectsExperience defining business requirements, writing user stories, and acceptance criteria

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].