Sales Support Analyst

IQVIA LLC; São Paulo; Teletrabalho; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

IQVIA is seeking a detail-oriented Sales Support Analyst to support our Sales team in São Paulo. The role focuses on accurate account setup, data validation, and smooth execution of sales operations, including quoting, contracting, and billing.

You'll maintain CRM data integrity across Dynamics 365 and Salesforce, perform quality checks, and assist with opportunity setup and order processing while collaborating with a global team. Strong attention to detail and Excel proficiency are essential.

Qualificações

• 2 years of experience in sales support, data entry, or admin roles.
• Strong attention to detail and accuracy.
• Fluency in English; part of a global team.
• Proficiency with Microsoft Office (Excel, Outlook, Word).
• Experience with CRM systems (Dynamics 365, Salesforce).

Responsabilidades

• Enter, update, and maintain client, account, and study data in CRM.
• Validate accounts and ensure accuracy of entities and geography.
• Perform quality checks to maintain data integrity.
• Support sales with opportunity setup, quoting, and order processing.
• Identify and resolve duplicate or inconsistent records.
• Investigate and resolve data discrepancies promptly.
• Maintain documentation to support compliance and audits.

Conhecimentos

CRM data entry

Data validation

Excel proficiency

English fluency

Formação académica

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Ferramentas

Dynamics 365

Salesforce

Descrição da oferta de emprego

Job Overview

We are seeking a detail-oriented and organized Sales Support Analyst to support our Sales team. This role is focused on ensuring accurate account setup, data validation, and smooth execution of sales operations. You will play a key role in maintaining CRM data integrity and supporting processes such as quoting, contracting, licensing, and billing.

Key Responsibilities

• Enter, update, and maintain client, account, and study data in CRM systems (Dynamics 365, Salesforce)
• Validate accounts and ensure accuracy of legal entity names, affiliations, and geographic details
• Perform quality checks to maintain data integrity and prevent downstream errors
• Support Sales teams with opportunity setup, quoting, and order processing
• Identify and resolve duplicate or inconsistent records
• Investigate and resolve data discrepancies in a timely manner
• Maintain documentation to support compliance and audit requirements

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s preferred)
• 2 years of experience in sales support, data entry, or administrative roles
• Strong attention to detail and accuracy
• Fluency in English (this role is part of a Global Team)
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Experience working with CRM systems (Dynamics 365, Salesforce, or similar)

Preferred

• Experience in healthcare, life sciences, or clinical research
• Familiarity with academic or healthcare institutions
• Knowledge of data validation and quality control processes

Key Skills

• Strong organizational and time management skills
• Ability to manage high-volume work with accuracy
• Effective communication and cross-functional collaboration
• Problem-solving mindset with a focus on continuous improvement
• Ability to follow established processes and compliance requirements

*Resume/CV must be submitted in English*

#home-based #remote

IQVIA is committed to embracing a diverse and inclusive work environment. Our goal is to attract and retain the best people, regardless of their gender, race, marital status, ethnic origin, national origin, age, disability, sexual orientation, gender identity or any other characteristic.

Join us!

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere.

Thank you for your interest in growing your career with us.