Retail Training Manager

Samsung Electronics America; São Paulo; On-site; BRL 180,000 - 260,000; Full time

Benefits offered by this job

Health and wellness programs

Professional development opportunities

Global networking and collaboration

Job summary

Samsung Electronics is seeking a Learning & Development manager in São Paulo to lead strategies connecting business priorities with scalable training. The role partners with Retail, Sales and Marketing to strengthen retail execution, sales performance and leadership capabilities across teams, regions and partners.

The position emphasizes designing onboarding, product training, and performance enablement programs while establishing KPI-driven measurement and continuous improvement.

Qualifications

• Bachelor's degree in Business, Marketing, Education or related field.
• Significant experience leading Learning & Development or commercial training programs.
• Experience designing learning strategies for large distributed audiences.
• Strong project management, analytical and communication skills.
• Fluent Portuguese and professional English proficiency.

Responsibilities

• Define and lead learning and capability development strategies aligned with retail and commercial priorities.
• Design onboarding, product training, leadership development and performance enablement programs.
• Translate business needs into practical learning activities delivered across channels and regions.
• Coordinate cross-functional teams and external partners for effective execution and governance.
• Establish KPIs and measurement frameworks to assess learning impact and ROI.

Skills

Project management

Analytics

Communication

Portuguese language

English language

Education

Bachelor’s degree in Business / Marketing / Education

Job description

Position Summary Highlights

• Location: Morumbi, São Paulo.


• Type of contract: Permanent contract, Full time


• Work Modality: [Hybrid - 4 days on site, 1 day remote]

Role and Responsibilities

Job Description

We are looking for a manager responsible for Learning and Developing strategies for Retail area. This role connects business priorities to scalable training and development programs that strengthen retail execution, sales performance and leadership capabilities across teams, regions and partners. This position offers the opportunity to shape learning initiatives in a complex, multi-category business, partnering closely with Retail, Sales and Marketing operations. The role has a direct connection to commercial performance and the customer experience.

Key Job Responsibilities

• Define and lead learning and capability development strategies aligned with retail and commercial priorities.


• Design and oversee onboarding, product training, leadership development and performance enablement programs for internal teams and retail partners.


• Translate business needs into practical learning activities that can be delivered consistently across channels and regions.


• Coordinate cross-functional teams and external partners to ensure effective execution, governance and continuous improvement.


• Establish KPIs and measurement frameworks to assess learning effectiveness, business impact and return of investment.

Requirements

• Bachelor’s degree in Business Area, Marketing, Education or a related field.


• Professional Experience: significant experience leading Learning & Development, capability building or commercial training programs, including team and stakeholder management.


• Specific knowledge / skills: Experience designing learning strategies for large or distributed audiences; strong project management; analytical and communication skills; ability to connect training initiatives to business outcomes.


• Languages: Fluent Portuguese and professional proficiency in English.

Why is Samsung Electronics the place to be?

Join a Global Team: Work with a dynamic and diverse team, constantly interacting with different cultures.

Tackle Big Challenges: Our history is built on overcoming challenges and striving for excellence.

Join us in pushing the boundaries of technology and innovation.

Shape the Future: Collaborate in an open, innovative environment where your ideas come to life, creating products that redefine the future.

Make an Impact: Contribute to groundbreaking technologies that improve lives and support communities worldwide. At Samsung, your work truly makes a difference.

Benefits

• Comprehensive health and wellness programs


• Professional development opportunities


• Global networking and collaboration

At Samsung, we want you to be yourself! We prioritize fairness and will never request personal information unrelated to the selection process, such as marital status, age, gender, religion, or political opinions.

[For Samsung Electronics Employees Only - Job Requisition Number: R121032]

Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at https://news.samsung.com/global/.