Reservations Agent

Hilton Worldwide, Inc.; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Hilton Worldwide, Inc. busca um Agente de Reservas para seu hotel em São Paulo. O candidato ideal deve ter paixão pelo serviço ao cliente e habilidades organizacionais excepcionais. A função envolve atender solicitações de reservas, convertendo consultas em confirmações, enquanto mantém os padrões da marca hotel enquanto oferece uma experiência memorável aos hóspedes.

Qualificações

• Experiência anterior em um ambiente de reservas é preferencial.
• Paixão por oferecer excelente serviço ao cliente é essencial.
• Maneirismo profissional ao telefone e forte comunicação.

Responsabilidades

• Servir como principal contato para reservas de quartos.
• Converter dúvidas em reservas confirmadas rapidamente.
• Responder a consultas comerciais e identificar oportunidades de vendas.

Conhecimentos

Serviço ao cliente

Comunicação

Organização

Habilidade administrativa

Formação académica

Diploma de graduação ou equivalente

Ferramentas

Computadores

Descrição da oferta de emprego

Job Description - Reservations Agent (HOT0BKUM)

Job Number: HOT0BKUM

Work Location: CANOPY Sao Paulo Jardins, Ave Brigadeiro Luis Antonio 2870, Jardins Paulista, SP, Sao Paulo

A Reservations Agent will serve as the main contact for room reservations at the hotel and must offer excellent service to influence guests' decision to stay at the property.

What will I be doing?

As a Reservation Agent, you will be the first point of contact for room reservations. Your responsibilities include providing excellent customer service, presenting options, and solutions to meet guest needs. Key tasks include:

• Converting inquiries into confirmed bookings quickly
• Responding positively to sales inquiries to generate future leads
• Identifying potential sales opportunities
• Responding professionally to all customers, ensuring reservations meet guest expectations
• Providing prompt, efficient service while maintaining hotel brand standards

What are we looking for?

To succeed as a Reservations Agent at Hilton, you should embody the following qualities:

• A passion for delivering excellent customer service
• Professional telephone manner and strong communication skills
• Outstanding organizational and administrative skills
• Intermediate proficiency with computers

Preferred qualifications include:

• Previous experience in a reservations environment
• Collegiate-level degree or equivalent

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels to extended-stay suites. With nearly a century of service, Hilton is committed to providing exceptional guest experiences. Our vision is "to fill the earth with the light and warmth of hospitality," and our team members are central to creating memorable experiences worldwide.