Representative - Customer Service

WESCO; São Paulo; Presencial; BRL 30 000 - 54 000; Tempo integral

Resumo da oferta

Wesco is a leading provider of business-to-business distribution, logistics services and supply chain solutions. As a Representative - Customer Service, you will respond to inquiries by telephone, e-mail and walk-ins to provide resolution and information, and you will analyze customer service needs while coordinating with other departments as necessary.

You will resolve routine problems, back up the sales counter, and maintain professional communication with a diverse customer base.

Qualificações

• High School Degree or Equivalent required.
• Associates’ Degree/College Diploma preferred.
• 2-4 years of relevant experience.
• Solid interpersonal and written/verbal communication skills.
• Able to work well under pressure and maintain accuracy.
• Professional demeanor and customer-service orientation.
• Computer literacy with MS Word and Excel.

Responsabilidades

• Respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution.
• Resolve routine and some non-routine problems and communicate solutions or requested information.
• Analyze customer service needs and refer to other service or technical departments for follow-up as needed.
• Back-up support to sales counter with walk-in and telephone inquiries.

Conhecimentos

Interpersonal skills

Verbal and written communication

Attention to detail

Ability to work under pressure

Problem analysis

Formação académica

High School Degree or Equivalent

Associates’ Degree / College Diploma preferred

Ferramentas

MS Word

Excel

Email

Descrição da oferta de emprego

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.

• Process payments for cash account customers.

• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.

• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications

• High School Degree or Equivalent required

• Associates’ Degree (U.S.)/College Diploma (Canada) preferred

• 2-4 years of relevant experience

• Solid interpersonal skills that allow one to work effectively in a diverse working environment

• Able to effectively communicate both verbally and in writing

• Able to work well under pressure

• Strong attention to detail

• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

• Computer literate, including effective working skills of MS Word, Excel, and e-mail

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html#benefits) and active community engagement, we create an environment where every team member has the opportunity to thrive.

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.