Relationship Executive – Fluent Mandarin

Jobtailor; Rio de Janeiro; Presencial; BRL 120 000 - 180 000; Tempo integral

Resumo da oferta

Jobtailor seeks a Strategic Account Manager to oversee global client portfolios and ensure long-term relationships and high client satisfaction. You will lead executive meetings, present results, negotiate, and manage renewals.

The role requires Mandarin fluency, deep knowledge of Chinese culture, and strong analytical, consultative mindset with negotiation and KPI/SLAs experience. Bachelor's degree required; postgraduate studies are a plus.

Qualificações

• Mandarin language proficiency is mandatory.

Responsabilidades

• Manage portfolios of strategic global clients, maintaining long-term relationships.

Conhecimentos

Mandarin (Advanced/Fluent)

Chinese culture knowledge

Analytical thinking

Negotiation skills

Client relationship management

Formação académica

Bachelor's degree

Postgraduate studies preferred

Ferramentas

Excel (Advanced)

Descrição da oferta de emprego

Responsibilities

• Manage portfolios of strategic global clients, ensuring long-term relationships and a high level of satisfaction.
• Lead executive meetings, results presentations, negotiations and contract renewals.
• Analyze financial and operational metrics, identifying opportunities for improvement, service expansion and profitability.
• Act in a consultative manner with clients and provide technical support to the team on higher‑complexity requests.
• Work in partnership with leadership to define strategies for high‑value accounts.

Qualifications

• Advanced or fluent Mandarin (mandatory).
• Experience and knowledge of Chinese culture, with ease working in multicultural environments and interacting with Chinese clients (mandatory).
• Bachelor's degree completed; postgraduate studies are a plus.
• Solid experience in strategic account management, client relationship roles or TMC operations.
• Advanced Excel.
• Knowledge of KPIs, contracts and SLAs.
• Analytical, consultative profile and strong negotiation skills.