Regional Outsourcing Manager, Associate

Testing Site - JPMC; São Paulo; On-site; BRL 180,000 - 240,000; Full time

Job summary

JP Morgan Chase is seeking an experienced Regional Outsourcing Manager at the Associate level, based in São Paulo, Brazil, to support Latin America, Canada, and Bahamas within Global Supplier Services. You will be the primary intake contact, lead end-to-end outsourcing engagements, and ensure governance and documentation throughout the lifecycle.

Ideal candidates have 5+ years in outsourcing or related fields, strong English, and excellent relationship and analytical skills to navigate a matrix

Qualifications

• 5+ years of experience in outsourcing, vendor management, or related roles.
• Ability to execute operationally while partnering strategically with stakeholders.
• Strong relationship, negotiation, and communication skills.
• Expert written and verbal English.
• Highly organized with ability to manage multiple priorities.

Responsibilities

• Act as intake point for outsourcing questions and structure requests.
• Manage stakeholder relationships and advise on outsourcing approaches.
• Lead end-to-end outsourcing engagements and governance.
• Coordinate lifecycle activities including renewals, extensions, and changes.
• Ensure approvals, governance, and documentation are complete and high quality.
• Support operational processing and status tracking of engagements.
• Maintain pipeline, track milestones, and provide updates.

Skills

Outsourcing

Vendor management

Operations management

Stakeholder management

English proficiency

Analytical skills

Pipeline governance

Job description

At JP Morgan Chase you will have the chance to be part of an amazing development journey while contributing to support our customers' needs.

We are looking for an experienced professional to join asRegional Outsourcing Manager at the Associate level, based inSão Paulo (Brazil), supporting the region (Latin America, Canada & Bahamas) within the Global Supplier Services organization.

Job responsibilities

• Primary point of contact (intake):Act as the initial point of contact for the business on outsourcing-related questions; structure requests, clarify objectives, constraints, and desired outcomes.
• Stakeholder relationship management:Build and maintain strong working relationships with key regional stakeholders; serve as a trusted advisor throughout planning and execution.
• Advisory & tailored recommendations:Provide pragmatic, tailored guidance on outsourcing approaches based on stakeholder objectives, constraints, timelines, restrictions, commercials, and risk considerations.
• Transaction management (end-to-end):Lead and coordinate outsourcing engagements from initiation to completion, partnering with cross-functional stakeholders to deliver against timelines and quality standards.
• Lifecycle coverage:Support the full engagement lifecycle including new requests, renewals/recertifications, extensions, and material changes, ensuring continuity and appropriate oversight.
• Governance & readiness:Ensure required approvals and governance steps are completed; validate that submissions are complete and high quality and maintain appropriate records of decisions and outcomes.
• Operational execution (as needed):Perform and/or coordinate operational processing activities to progress engagements efficiently, including documentation management, process steps, follow-ups, and status tracking.
• Pipeline management & reporting:Manage a pipeline of requests and active engagements; prioritize with stakeholders; track milestones, dependencies, and escalations; provide clear updates and simple metrics.
• Issue management & continuous improvement:Identify issues early, perform root-cause analysis, drive solutions to closure, and improve templates/playbooks and ways of working to reduce rework and increase consistency.

Required qualifications, skills, and capabilities

• 5+ yearsof relevant experience in outsourcing, vendor management, business management, procurement/sourcing, operations/process management, risk/governance, or related roles.
• Demonstrated ability toexecute operationally(detail-oriented processing, follow-through, accuracy) while alsopartnering strategicallywith stakeholders (problem framing, optioning, recommendations).
• Strongrelationship management, influencing, negotiation, and communication skills; ability to operate effectively in a matrix organization.
• Expert written and verbal English.
• Highly organized, comfortable working in a fast-paced environment, and able to manage multiple priorities and stakeholders simultaneously.
• Strong business judgment and analytical skills, including the ability to evaluate options, anticipate impacts, and recommend pragmatic paths forward.
• Strong visibility into pipeline status, milestones, and key risks.

Required qualifications, skills, and capabilities

• Spanish is a plus.