Regional Learning Manager BRCF, LATAM ACES Learning

Amazon Inc.; Brasil; Híbrido; BRL 180 000 - 260 000; Tempo integral

Resumo da oferta

Amazon Inc. seeks a Regional Learning Manager to own the L&D strategy for Brazil sites and lead teams across multiple locations.

You will translate operational challenges into learning solutions, measure impact with Level 3 and 4 transfer metrics, and partner with LATAM colleagues to align standards and share best practices. You will coach leaders and trainers, drive onboarding and calibration, and ensure delivery quality through audits and reporting.

Qualificações

• Bachelor's degree or above in a related field or equivalent experience.
• Strong track record in managing teams across multiple sites and regions.
• Experience delivering L&D programs and virtual training, including adult learning theory.
• Proven ability to manage stakeholders at varied levels and influence decisions.
• Excellent communication of complex topics to senior stakeholders.
• Experience using data and metrics to drive process improvements.
• Fluent in Portuguese and English, written and spoken.

Responsabilidades

• Own and execute the L&D strategy for Brazil sites within LATAM framework.
• Define metrics to measure learning impact and report on progress.
• Turn operational problems into scalable learning solutions with leadership input.
• Lead and develop a multi-site team of learning managers and trainers.
• Ensure launch readiness for new sites and conduct quality audits.
• Build reports showing training effectiveness and drive process improvements.
• Collaborate with LATAM team to align standards and share best practices.
• Coach operations leaders to develop their teams.
• Present decisions and results clearly to senior leadership.

Conhecimentos

People management

Stakeholder management

Learning & Development

Virtual training facilitation

Soft skills training

Technology skills training

Data-driven decision making

English fluency

Portuguese language

Formação académica

Bachelor's degree or above

L&D certification (preferred)

Ferramentas

Learning Management System (LMS)

Learning analytics tools

Descrição da oferta de emprego

Regional Learning Manager BRCF, LATAM ACES Learning

We are looking for a Regional Learning Manager to own the Learning & Development (L&D) strategy across Amazon's Brazil sites. In this role you lead the programs and the teams that build the capability of our associates, trainers, and operations leaders, and you turn operational problems into learning solutions that improve site performance in ways you can measure.

Key job responsibilities

• Own and execute the L&D strategy for Brazil sites within the broader LATAM framework, and define the long-term vision and roadmap.
• Define and track the metrics that measure team progress, the associate learning experience, training effectiveness, and impact on operational results, including Level 3 and Level 4 learning-transfer measures.
• Turn operational problems into scalable learning solutions, and partner with site and regional leadership to prioritize what moves forward.
• Lead and develop a multi-site team of learning managers, trainers, and specialists. Hire strong talent, run onboarding and calibration, and manage both high and low performance.
• Manage launch readiness for Learning at new sites and processes, and run delivery-quality audits with the corrective actions that follow.
• Build reporting that shows the effectiveness of training and supports process improvement and business reviews (WBR, MBR, QBR).
• Partner with the Mexico-based LATAM L&D team to share best practices, align standards, and co-lead cross-market work.
• Coach and influence operations leaders at every level on their role in developing their people.
• Present decisions and results clearly, in writing and in person, to leadership up to three levels above.

A day in the life

A typical day includes reviewing learning and operational metrics, leading business reviews, and meeting with site leadership to drive improvements across Brazil sites. You coach your managers and trainers, audit training quality, and keep onboarding and trainer programs consistent across locations. Regular touchpoints with your LATAM colleagues in Mexico keep the work aligned across the region. The role involves travel between sites, and you will spend a good part of your time problem‑solving with stakeholders to connect learning to performance.

About the team

You will join the ACES Learning team inside a broader LATAM L&D organization. We develop talent and drive operational excellence across our sites. We work together every day across Brazil and Mexico, share what works, and back each other's success.

Basic Qualifications

• Bachelor's degree or above
• Experience managing people including development, hiring, performance management, and leading teams dispersed across various regions
• Experience with Learning & Development and course facilitation or an equivalent professional qualification, or experience focused on Adult Learning Theory, including 1) virtual training facilitation and dealing with remote teams, and 2) delivering Soft Skills, Technology Skills and/or Technical or other Systems training
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience communicating complex information and solutions to senior stakeholders and influencing decisions
• Experience defining and implementing process‑improvement initiatives using data and metrics.
• Professional fluency in Portuguese and English, spoken and written.

Preferred Qualifications

• Experience leading L&D strategy across sites or regions.
• Experience with Learning Management Systems and learning analytics.
• Experience working across cultures and with distributed teams in more than one country.
• Comfort working in fast‑paced, ambiguous environments and adapting quickly to changing priorities and processes.
• Ability to influence leaders at every level to own their role in developing their people.
• L&D certifications and/or an MBA.
• Familiarity with common AI tools and how to apply them to learning.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.