Receivables Specialist, LATAM

Genesys; São Paulo; Presencial; BRL 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Volunteer time

August Free Fridays

Well-being resources

Regionally tailored programs

Resumo da oferta

Genesys seeks a Receivables Specialist for LATAM, hybrid in Sao Paulo, to manage customer invoices, collections, and reconciliation across the region. You will forecast collections, maintain records, and collaborate with Sales and Finance to ensure timely payments.

The role requires 4+ years in AR/collections and strong Portuguese, Spanish, and English communication, plus experience with Excel and AR processes.

Qualificações

• 4+ years of professional experience in Accounts Receivable, Collections, or related finance.
• Advanced to fluent proficiency in Portuguese, Spanish and English, especially in verbal communication with customers and internal stakeholders.
• Experience working with customers on collections and AR matters.
• Understanding of AR processes including payment reconciliation and account maintenance.
• Strong Excel skills, including PivotTables, and proficiency in Microsoft Office.
• Excellent communication, interpersonal and negotiation skills with a customer-focused approach.
• Good organizational and problem-solving abilities for multiple accounts.

Responsabilidades

• Manage customer accounts across LATAM, following up on outstanding invoices and payment commitments while maintaining positive customer relationships.
• Monitor open and overdue invoices, conduct regular collection follow-up, and escalate issues as needed.
• Prepare collection forecasts based on customer commitments and current status.
• Review bank statements and payment data to identify receipts and support accurate reconciliation and allocation.
• Collect and maintain withholding tax certificates and other customer account documents.
• Maintain precise records of collection activities, communications, commitments, and next steps in the collection system.
• Collaborate with Sales, Finance and internal teams to resolve issues delaying payments.
• Prepare reports and provide visibility into customer account status, balances, and collection progress.

Conhecimentos

Multilingual communication

Accounts receivable knowledge

Customer-focused approach

Problem solving

Excel (PivotTables)

Microsoft Office

Ferramentas

Excel

PivotTables

Salesforce

Workday

Esker

Descrição da oferta de emprego

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Receivables Specialist, LATAM Hybrid – Sao Paulo, Brazil

Application Note: CV must be submitted in English.

The Receivables Specialist, LATAM supports healthy cash flow by managing customer receivables and following up on outstanding invoices across the region. The role combines consistent collection activities with a customer-focused approach, maintaining positive relationships while working toward timely payments. This position also supports collection forecasting, payment reconciliation, withholding tax documentation, and accurate customer account records. Working closely with Sales, Finance, and other internal teams, the specialist helps resolve issues that may impact collections and provides visibility into customer account status. At Genesys, this role contributes to reliable financial operations and a positive experience for customers across LATAM.

Key Responsibilities

• Manage customer accounts across LATAM, following up on outstanding invoices and payment commitments while maintaining positive customer relationships.
• Monitor open and overdue invoices, maintain regular collection follow-up, and elevate payment issues when appropriate.
• Prepare collection forecasts based on customer commitments and current account status.
• Review bank statements and payment information to identify payments received and support accurate reconciliation and allocation.
• Collect and maintain withholding tax certificates and other documentation related to customer accounts.
• Maintain accurate records of collection activities, customer communications, payment commitments and next steps in the collection system.
• Partner with Sales, Finance and other internal teams to resolve issues that may delay customer payments.
• Prepare reports and provide visibility into customer account status, outstanding balances and collection progress.

Required Qualifications

• 4+ years of relevant professional experience in Accounts Receivable, Collections, or a related finance function.
• Advanced to fluent proficiency in Portuguese, Spanish and English, particularly in verbal communication with customers and internal stakeholders.
• Experience working directly with customers on collections, payment follow-up or accounts receivable matters.
• Good understanding of accounts receivable processes, including payment reconciliation and account maintenance.
• Strong Excel skills, including experience with PivotTables, along with proficiency in Microsoft Office.
• Strong communication, interpersonal and negotiation skills, with a customer-focused approach to collections.
• Good organizational and problem-solving skills, with attention to detail and the ability to manage multiple customer accounts.

Preferred Qualifications

• Experience working in a SaaS, technology, or telecom company.
• Experience with Salesforce, Workday, Esker or similar business systems.
• Familiarity with ChatGPT, Claude or similar AI tools.

Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.

Recognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [e-mail]. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation - such as application follow-ups or resume submissions - may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Our AI-powered platform connects people, systems, data and AI to help businesses work smarter, respond faster and create more meaningful interactions.

About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.

To learn more, visit www.genesys.ai.