Ratings Operations Specialist

S&P Global; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading company is seeking a Ratings Operations Specialist to enhance the efficiency of its global ratings processes. This role involves collaborating with various stakeholders, driving process improvements, and ensuring high operational standards. Candidates should possess a Bachelor's degree and relevant experience in operations or client-facing roles.

Serviços

Health & Wellness benefits

Flexible time off

Continuous learning opportunities

Retirement planning support

Family-friendly perks

Qualificações

• At least one year of applicable professional experience in operations or client-facing role.
• Comprehensive English communication skills required.
• Ability to work collaboratively in a team-oriented environment.

Responsabilidades

• Complete key steps of the end-to-end ratings process for low and medium complexity jobs.
• Support team priorities with pace and quality.
• Guide and support analysts through the ratings process.

Conhecimentos

Communication

Problem Solving

Multitasking

Formação académica

Bachelor's degree

Descrição da oferta de emprego

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About The Role/The Team

The Ratings Operations Specialist (ROS) is a critical role in enabling the effective and efficient operations of S&P’s global Ratings processes and playing a key part in driving end to end process simplification to meet customer needs. As a strategic partner to multiple stakeholders across the organization (Commercial, Data, Analytical, Compliance, Technology, etc.), the Operations Specialist uses their business knowledge and operational acumen to continuously improve operational processes and align to business value.

About The Role

Grade Level (for internal use):

08

About The Role/The Team

The Ratings Operations Specialist (ROS) is a critical role in enabling the effective and efficient operations of S&P’s global Ratings processes and playing a key part in driving end to end process simplification to meet customer needs. As a strategic partner to multiple stakeholders across the organization (Commercial, Data, Analytical, Compliance, Technology, etc.), the Operations Specialist uses their business knowledge and operational acumen to continuously improve operational processes and align to business value.

Responsibilities And Impact

This role is one with global impact and coverage across the practice supported and across the broader data, technology and operations community. This role works closely with Commercial, Technology and Data teams to connect transformation initiatives with analytical and other end users. The role also works with Analytical Managers and their teams to ensure a high level of operational efficiency, problem solving, and innovation.

• Complete key steps of the end-to-end ratings process with pace and quality for low and medium complexity jobs for one practice independently to meet customer needs.
• Support team priorities (job processing, continuous improvement, change management) with pace and quality to meet customer needs
• Show proficient understanding of the end-to-end ratings process, knowledge of SOPs, operating manuals, standard work
• Guide and support analysts and other business partners through the ratings process, as well as support change management of improvement efforts
• Voice continuous improvement needs, participate in problem solving and process improvement efforts to live the ROS mission and achieve the ROS vision
• Understand the role of Ratings Operations and its alignment with other functions within S&P. Connect key partners to solve business problems, participate in improvement efforts to meet customer needs
• Have a learning mindset and actively advance your skills, leveraging your development plan and the ROS skills matrix
• Understand key metrics to support the management and improvement efforts of ROS
• Support team members and work collaboratively to live the ROS mission and achieve the ROS vision
  
  

What We’re Looking For

Basic Required Qualifications:

• A Bachelor’s degree is required
• At least one year of applicable professional experience such as an operations, or client-facing role
• Must be able to prioritize, multitask and stay poised in a fast-paced, high-pressure environment while also ensuring the highest quality output
• Comprehensive English communication skills (Intermediate level reading, speaking, and writing) are required
• Excellent interpersonal, written, and verbal communication skills with a particular focus on customer service are required
• Must have the ability to work effectively and collaboratively with a variety of business partners in a team-oriented, global environment
• A strong ability to guide and influence colleagues and stakeholders is required
• Must be an adaptable self-starter who is wants to take the initiative and drive tasks to completion with strong execution
  
  

About S&P Global Ratings

At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions.

S&P Global Ratings is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.

For more information, visit www.spglobal.com/ratings

What’s In It For You?

Our Purpose

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our Benefits Include

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
  
  

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring And Opportunity At S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

S&P Global has a Securities Disclosure and Trading Policy (“the Policy”) that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy’s requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:[e-mail] your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdfdescribes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)

Job ID: 315988

Posted On: 2025-05-19

Location: Mexico City, Mexico

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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