Quality Analyst – Customer Excellence

Jobtailor; São Bernardo do Campo; Presencial; BRL 90 000 - 130 000; Tempo integral

Resumo da oferta

Jobtailor in Brazil seeks a data analytics professional to manage warranty analysis, field investigations, and reliability forecasting. You will develop tools, generate reports, and support field indicators and quality surveys to drive continuous improvement.

The role requires advanced data analysis, critical thinking, and strong communication with headquarters. The ideal candidate has a Bachelor's degree in a relevant field, experience in project/process management, and proficiency in Power BI,

Qualificações

• Bachelor's degree in Engineering, Data Science, Statistics, Mathematics, Big Data and Data Analysis, Systems Analysis and Development, IT, or related fields.
• Experience in Project and Process Management.
• Experience in business areas with a customer-centric focus.
• Advanced English for working with headquarters.
• Excellent data analysis skills and critical thinking.

Responsabilidades

• Field Information Management - Customer Excellence.
• Develop and maintain tools for warranty analysis and field complaint investigations.
• Generate management reports, analyze statistical data, and manage targets for field indicators and quality surveys.
• Perform reliability analyses to forecast repair volumes and warranty costs.
• Follow up and mediate meetings to develop and implement corrective actions.
• Conduct advanced data analyses.

Conhecimentos

Project management

Process management

Customer-centric mindset

Advanced data analysis

Critical thinking

Emotional intelligence

Interpersonal skills

Teamwork

Proactivity

Autonomy

Stakeholder interaction

Formação académica

Bachelor's degree in Engineering or related fields

Ferramentas

Power BI

Descrição da oferta de emprego

Responsibilities

• Field Information Management - Customer Excellence
• Develop and maintain tools for warranty analysis and field complaint investigations
• Generate management reports, analyze statistical data, and manage targets for field indicators and quality surveys
• Perform reliability analyses to forecast repair volumes and warranty costs
• Follow up and mediate meetings to develop and implement corrective actions
• Conduct advanced data analyses

Requirements

• Bachelor's degree in Engineering, Data Science, Statistics, Mathematics, Big Data and Data Analysis, Systems Analysis and Development, IT, or related fields
• Experience in Project and Process Management
• Experience in business areas with a customer-centric focus
• Experience with Power BI and data analysis
• Advanced English for working with headquarters
• Excellent data analysis skills and critical thinking
• Emotional intelligence
• Strong interpersonal skills and teamwork
• Proactivity
• Ability to work autonomously and take ownership
• Ability to interact with different types of people
• Intermediate/advanced Spanish or German