Product Operations Manager

Capital; São Paulo; On-site; BRL 180,000 - 240,000; Full time

Job summary

Capital is seeking a Delivery Manager focused on payments to drive operational excellence across product squads, optimize delivery processes, and ensure compliant launch-ready initiatives. You will coordinate with card schemes and issuing partners, removing blockers, and maintaining the data foundations for rapid execution.

You will partner with Product Owners, Engineers, and Data Analysts to define and monitor metrics, guiding decision-making and prioritization.

Qualifications

• Degree in STEM or other quantitative fields.
• Minimum 2 years experience in a high performance environment (fintech, consultancy, investment bank, high-growth tech company, etc.).
• Minimum 2 years of experience working with debit cards and payments (SWIFT, SEPA, Faster Payments).
• Experience working with card schemes (Visa, Mastercard).
• Ability to solve complex problems independently.
• Deep empathy for customers and commitment to user-centred design without compromise.
• Strong stakeholder management and communication skills, capable of influencing across functions.
• Data-driven mindset, able to turn insights into actionable improvements.
• Strong ownership mentality – proactive, accountable, and execution-focused approach.

Responsibilities

• Drive operational excellence across product squads by optimizing delivery processes, governance, and documentation.
• Coordinate with card scheme/issuing partner (payment provider).
• Ensure new product initiatives and platform changes are well-defined, compliant, and launch-ready through structured business cases and approval processes.
• Act as a delivery enabler - removing blockers, coordinating stakeholders, and maintaining the documentation and data foundations needed for rapid, high-quality execution.
• Partner with Product Owners, Engineers, and Data Analysts to ensure reliable metrics, dashboards, and insights guide decision-making and prioritisation.
• Track performance post-launch, monitor product stability and adoption, and facilitate continuous improvement through structured feedback loops.
• Lead planning and operational cadences (KPIs, stand ups, retrospectives), maintaining momentum and alignment across teams.
• Identify and implement process improvements that enhance delivery speed, quality, and scalability.
• Drive product strategy by translating operational insights, customer feedback, and market intelligence into future features direction, ensuring delivery execution aligns with strategic priorities and the long-term product vision.

Skills

Stakeholder management

Data-driven mindset

Execution focus

Problem-solving

Customer empathy

Cross-functional collaboration

Education

Degree in STEM

Tools

SWIFT

Mastercard/Visa knowledge

Job description

Responsibilities:

• Drive operational excellence across product squads by optimizing delivery processes, governance, and documentation.
• Coordinate with card scheme/issuing partner (payment provider).
• Ensure new product initiatives and platform changes are well-defined, compliant, and launch-ready through structured business cases and approval processes.
• Act as a delivery enabler - removing blockers, coordinating stakeholders, and maintaining the documentation and data foundations needed for rapid, high-quality execution.
• Partner with Product Owners, Engineers, and Data Analysts to ensure reliable metrics, dashboards, and insights guide decision-making and prioritisation.
• Track performance post-launch, monitor product stability and adoption, and facilitate continuous improvement through structured feedback loops.
• Lead planning and operational cadences (KPIs, stand ups, retrospectives), maintaining momentum and alignment across teams.
• Identify and implement process improvements that enhance delivery speed, quality, and scalability.
• Drive product strategy by translating operational insights, customer feedback, and market intelligence into future features direction, ensuring delivery execution aligns with strategic priorities and the long-term product vision.

Requirements:

• Degree in STEM or other quantitative fields.
• Minimum 2 years experience in a high performance environment (fintech, consultancy, investment bank, high-growth tech company, etc.).
• Minimum 2 years of experience working with debit cards and payments (SWIFT, SEPA, Faster Payments).
• Experience working with card schemes (Visa, Mastercard).
• Ability to solve complex problems independently.
• Deep empathy for customers and commitment to user-centred design without compromise.
• Strong stakeholder management and communication skills, capable of influencing across functions.
• Data-driven mindset, able to turn insights into actionable improvements.
• Strong ownership mentality – proactive, accountable, and execution-focused approach.

Nice to have:

• Experience building or scaling successful products - particularly financial or data-driven - using analytics, customer feedback, and pragmatic judgment.
• Experience with compliance regulations for card products (onboarding, notifications, restrictions).
• Experience with fraud monitoring for card transactions.