Product Operations Analyst, Mid-level

Jobtailor; Porto Alegre; Presencial; BRL 40 000 - 70 000; Tempo integral

Resumo da oferta

Jobtailor in Porto Alegre seeks a professional to support, negotiate and optimize complex insurance policy contracting processes, aiming to improve member experiences and operational efficiency. You will map improvements, lead data-driven initiatives, and develop trainings and materials for the team, ensuring timely delivery and alignment with strategic goals.

The role requires collaboration, proactive mindset, and the ability to create compelling presentations while monitoring project timelines

Qualificações

• University degree completed or near completion in related fields such as Business Administration, Law, Accounting, Insurance or similar.
• Experience in the insurance policy contracting process.
• Experience developing improvements that generate measurable value.
• Proactive, initiative-taking, collaborative and organized profile.
• Ability to develop content, presentations and training materials.

Responsabilidades

• Conduct, negotiate and provide technical and specialized support for the most complex cases, seeking solutions to meet insurance-related requests.
• Map and implement improvements to enhance the experience of members and cooperatives.
• Map and implement improvements that increase the efficiency of the area's activities and that are aligned with Sicredi's strategic ambitions and guidelines.
• Make data-driven decisions aligned with Sicredi's strategy.
• Lead initiatives focused on the evolution of the member journey or efficiency gains.
• Create and deliver trainings and presentations.
• Monitor team deliveries, ensuring timelines, scope and prioritization of activities.

Conhecimentos

Insurance contracting

Data-driven decisions

Process improvement

Training materials

Presentation content

Formação académica

University degree in relevant field

Ferramentas

PowerPoint

Descrição da oferta de emprego

Responsibilities

• Conduct, negotiate and provide technical and specialized support for the most complex cases, seeking solutions to meet insurance-related requests
• Map and implement improvements to enhance the experience of members and cooperatives
• Map and implement improvements that increase the efficiency of the area's activities and that are aligned with Sicredi's strategic ambitions and guidelines
• Make data-driven decisions aligned with Sicredi's strategy
• Lead initiatives focused on the evolution of the member journey or efficiency gains
• Create and deliver trainings and presentations
• Monitor team deliveries, ensuring timelines, scope and prioritization of activities

Requirements

• University degree completed or near completion in related fields such as Business Administration, Law, Accounting, Insurance or similar
• Experience in the insurance policy contracting process
• Experience developing improvements that generate measurable value
• Proactive, initiative-taking, collaborative and organized profile
• Ability to develop content, presentations and training materials

Core Competencies

Demonstrates expertise in insurance policy contracting, data-driven decision-making, and process improvement to enhance member experiences and operational efficiency. Proficient in developing training materials and delivering presentations to support team initiatives.