Junior Customer Service Analyst

Jobtailor; Porto Alegre; Presencial; BRL 36 000 - 60 000; Tempo integral

Resumo da oferta

Sicredi in Porto Alegre is seeking a customer service-oriented professional to assist members and cooperatives through phone and chat for payment, receipt, and product requests. You will log and resolve tickets with empathy and ownership, while seeking continual process improvements based on user feedback.

Collaborating with various areas across Sicredi, you will help ensure an integrated and efficient member journey and contribute to a culture of service excellence and inclusion.

Qualificações

• Passion for customer service and problem solving.
• Building trusting relationships.
• Data-driven culture.
• Self-development.
• Diversity and inclusion.
• Cooperative culture.
• Proactivity and ownership.

Responsabilidades

• Serve members and cooperatives with excellence via channels such as phone and chat for requests related to payment, receipt and acceptance products.
• Log, monitor and resolve tickets with empathy and responsibility, focusing on completing processes.
• Identify opportunities for continuous improvement based on user feedback, contributing to the experience.
• Collaborate with different areas across Sicredi to ensure an integrated and efficient journey for members.

Conhecimentos

Customer service

Problem solving

Empathy

Teamwork

Data-driven

Proactivity

Ownership

Descrição da oferta de emprego

Responsibilities

• Serve members and cooperatives with excellence via channels such as phone and chat for requests related to payment, receipt and acceptance products.
• Log, monitor and ensure resolution of tickets with empathy, a strong sense of responsibility and focus on completing processes.
• Identify opportunities for continuous improvement based on user feedback, contributing to the enhancement of the experience.
• Collaborate with different areas across Sicredi to ensure an integrated and efficient journey for members.

Requirements

• Passion for customer service and problem solving
• Building trusting relationships
• Data-driven culture
• Self-development
• Diversity and inclusion
• Cooperative culture
• Proactivity and ownership