ACES Quality Process and System Engineer

Amazon; Cajamar; On-site; BRL 180,000 - 240,000; Full time

Job summary

Amazon Servicos de Varejo do Brasil Ltda. is seeking a Process and Systems Engineer (PSE) for the ACES Quality team to own continuous improvement across First Mile ICQA operations in Brazil, driving safety, quality, productivity, and cost reductions.

You will lead cross-functional projects, mentor leadership, deploy standard work, analyze data for root causes, and support automation initiatives to improve inventory accuracy and reduce defects.

Qualifications

• Experience with Six Sigma tools and Lean techniques.
• Experience leading cross-functional projects and implementing strategic initiatives.
• Bachelor's degree in engineering or related field.
• Fluent in English (speaking, writing, reading).
• Experience as an industrial/operations/manufacturing/project engineer in a manufacturing environment.

Responsibilities

• Own end-to-end process improvement initiatives across ICQA functions, leveraging Lean Six Sigma methodology and data-driven analysis.
• Establish and maintain benchmarking standards, setting network-level goals and driving process sustainability and standardization across multiple sites.
• Partner with Operations, Engineering, and Technology teams to identify network-level opportunities, eliminate process variation, and deploy scalable solutions.
• Drive stakeholder development by building continuous improvement culture, and coaching site leadership on Continuous Improvement tools and methodologies.
• Lead cross-functional projects end-to-end, including scoping, chartering, executing, and sustaining improvements with measurable business impact.
• Analyze operational data to identify root causes of performance gaps, develop actionable insights, and implement corrective actions.
• Support technology deployment and automation initiatives to improve operations efficiency, inventory accuracy, and reduce defects.
• Create and maintain standard work documentation, SOPs, and best practices for ICQA processes.
• Influence senior leadership through data-driven recommendations and strategic program updates (WBR, MBR, QBR).

Skills

Six Sigma

Lean techniques

Cross-functional leadership

Data-driven analysis

Industrial engineer/operations/tech

English fluency

Education

Bachelor's degree in Engineering

Tools

Excel

Access

SQL

Job description

Description

The Amazon Customer Excellence System (ACES) Quality team is looking for a committed Process and Systems Engineer (PSE) with a strong record of achieving results to own and drive continuous improvement, process standardization, and operational excellence across First Mile Operations. This role will partner with site multiple leadership levels and cross-functional teams to deliver measurable improvements in safety, quality, productivity, and cost within the Brazil network.

Key job responsibilities

• Own end-to-end process improvement initiatives across ICQA functions, leveraging Lean Six Sigma methodology and data-driven analysis.
• Establish and maintain benchmarking standards, setting network-level goals and driving process sustainability and standardization across multiple sites.
• Partner with Operations, Engineering, and Technology teams to identify network-level opportunities, eliminate process variation, and deploy scalable solutions.
• Drive stakeholder development by building continuous improvement culture, and coaching site leadership on Continuous Improvement tools and methodologies.
• Lead cross-functional projects end-to-end, including scoping, chartering, executing, and sustaining improvements with measurable business impact.
• Analyze operational data to identify root causes of performance gaps, develop actionable insights, and implement corrective actions.
• Support technology deployment and automation initiatives to improve operations efficiency, inventory accuracy, and reduce defects.
• Create and maintain standard work documentation, SOPs, and best practices for ICQA processes.
• Influence senior leadership through data-driven recommendations and strategic program updates (WBR, MBR, QBR).

Basic Qualifications

• Experience with Six Sigma tools and Lean techniques, or experience in similar environments
• Experience leading cross-functional projects and implementing strategic initiatives
• Bachelor's degree
• Speak, write, and read fluently in English
• Experience as an industrial engineer, operations engineer, manufacturing engineer, or project engineer in a manufacturing environment

Preferred Qualifications

• Experience with tools/systems to analyze data including Excel, Access, SQL or other data management systems
• Master's degree or above in engineering, management, or technology, or Master's degree or above in computer science, engineering, mathematics or equivalent
• Experience in operations management of fulfillment or distribution centers
• Experience managing training programs or teams across multiple sites or regions
• Knowledge of compensation/total rewards, talent management, performance management, compliance, and organization design and development

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon Servicos de Varejo do Brasil Ltda.

Job ID: A10570306