Process Analyst, Order Entry Brazil

Diageo España SA; São Paulo; Presencial; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

Join a forward-thinking company as an Order Entry Advisor, where your passion for customer service will shine. In this role, you will oversee the order process from entry to delivery, ensuring accuracy and efficiency while enhancing customer satisfaction. Collaborate with logistics and sales teams to resolve issues and improve service levels in a dynamic environment. This position offers the chance to be part of a diverse and inclusive culture, where your contributions will help shape a better business and world. Embrace flexibility and make a meaningful impact every day.

Qualificações

• Strong customer service attitude with excellent communication skills.
• Ability to manage order processes and resolve issues efficiently.

Responsabilidades

• Ensure timely order entry with minimal errors and high customer satisfaction.
• Handle incoming customer queries and support internal teams.

Conhecimentos

Customer Service

Interpersonal Skills

Communication Skills

Attention to Detail

Problem Solving

Team Player

Formação académica

College or University Degree

Ferramentas

MS Office (Advanced Excel)

SAP

Descrição da oferta de emprego

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.

Join us to create a career worth celebrating.

The Order Entry Advisor role ensures proper operation of processes from incoming orders to final deliveries with continuous order-to-ship and end-to-end issue resolution. Service Delivery entails close business partnering with market logistics, sales and order management executive teams.

The role is responsible for delivering high-level customer service, ensuring on time order entering with the minimum possible manual errors, strictly adhered to internal control procedures and guaranteeing all customer service related queries are followed up and resolved accurately, efficiently and according to the relevant SLA.

The customer service area supports the logistics team in achieving its objectives measured by the OTIF by having constant interaction with the OM team, logistics market as well as with customers to make corrections and alerts on orders to avoid losing sales.

Diageo Capabilities

1. Excellent interpersonal and communication skills with stakeholders.
2. Accuracy and attention to details.
3. Looking for and responding to feedback.
4. Good knowledge of customers and market specifics.
5. Generating ideas for issue resolution and service improvement.
6. Positive ‘can do’ attitude.
7. Taking ownership for resolution, escalates where necessary.
8. Ability to build great relationships with customers.
9. Understand and comply with controls in own area.
10. Good team player.

Top Accountabilities

1. Managing incoming orders processes, including EDI ordering (Idoc. corrections, issue resolution for EDI related problems).
2. Reprocess of orders in case of non-stock availability or price differences.
3. Handling all incoming customer queries and requests.
4. First point of contact for Order Management Teams.
5. Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment.
6. Maximising customer satisfaction level and order entry accuracy.
7. Continuously support system and process improvement initiatives.
8. Communication with OTC supporting functions and processing activities (billing).
9. Actively promote the CARM Control agenda.

Qualifications and Experience Required

1. College or university degree.
2. Very strong customer service attitude.
3. Strong interpersonal and communication skills.
4. Strong MS Office knowledge (advanced Excel is a must).
5. System skills (SAP knowledge).
6. Strong understanding of end to end supply operational process.
7. Having an overview of market and customer specifics.

Flexibility is key to success in our business and many of our people work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Our purpose is to celebrate life, every day, everywhere. Creating an inclusive culture, where everyone feels valued and listened to, is a crucial part of this.

We believe the most inclusive and diverse culture makes for a better business and a better world. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base.

Flexible Working Statement:

Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one.