Process Analyst, Order Entry

Diageo; São Paulo; Presencial; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

An established industry player seeks a dedicated Order Entry Advisor to ensure seamless order processing and exceptional customer service. In this role, you'll collaborate closely with logistics and sales teams, managing incoming orders and resolving issues to maximize customer satisfaction. Your strong communication skills and attention to detail will be essential as you interact with customers and internal teams, driving service improvements in a dynamic environment. Join a company that values innovation and teamwork, where your contributions will help shape a brighter future in the premium drinks sector.

Qualificações

• Strong customer service attitude with excellent communication skills.
• Advanced knowledge of MS Office, especially Excel, is essential.

Responsabilidades

• Manage incoming orders and ensure high-level customer service.
• Handle customer queries and support service improvement initiatives.

Conhecimentos

Customer Service Attitude

Interpersonal Skills

Communication Skills

Attention to Detail

Problem Resolution

Formação académica

College or University Degree

Ferramentas

MS Office

SAP

Descrição da oferta de emprego

Job Description :

About us

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.

Join us to create a career worth celebrating.

The Order Entry Advisor role ensures proper operation of processes from incoming orders to final deliveries with continuous order-to-ship and end-to-end issue resolution. Service Delivery entails close business partnering with market logistics, sales and order management executive teams.

The role is responsible for delivering high-level customer service, ensuring on-time order entering with the minimum possible of manual errors, strictly adhered to internal control procedures and guaranteeing all customer service related queries are followed up and resolved accurately, efficiently and according to the relevant SLA.

The customer service area supports the logistics team in achieving its objectives measured by the OTIF by having constant interaction with the OM team, logistics market as well as with customers to make corrections and alerts on orders to avoid losing sales.

Diageo Capabilities

• Excellent interpersonal and communication skills with stakeholders.

• Deliver on promise.

• Accuracy and attention to details.

• Looking for and responding to feedback.

• Good knowledge of customers and market specifics.

• Generating ideas for issue resolution and service improvement.

• Positive ‘can do’ attitude.

• Taking ownership for resolution, escalates where necessary.

• Ability to build great relationships with customers.

• Understand and comply with controls in own area.

• Good team player.

Top Accountabilities

• Managing incoming orders processes, including EDI ordering (Idoc. corrections, issue resolution for EDI related problems).

• Reprocess of orders in case of non-stock availability or price differences.

• Handling all incoming customer queries and requests.

• First point of contact for Order Management Teams.

• Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment.

• Maximising customer satisfaction level and order entry accuracy.

• Continuously support system and process improvement initiatives.

• Communication with OTC supporting functions and processing activities (billing).

• Actively promote the CARM Control agenda.

Qualifications and Experience Required

Essential

• College or university degree.

• Very strong customer service attitude.

• Strong interpersonal and communication skills.

• Strong MS Office knowledge. (advanced Excel is a must)

• Fluent English.

Desirable

• System skills (SAP knowledge).

• Strong understanding of end to end supply operational process.

• Having an overview of market and customer specifics.

Worker Type :

Regular

Primary Location:

Sao Paulo

Job Posting Start Date :

2025-04-24