Principal, Technical Architect

Heroku, Inc.; São Paulo; Presencial; BRL 160.000 - 200.000; Tempo integral

Resumo da oferta

Join a leading company as a Technical Architect to guide customers in leveraging AI solutions and maximizing the value of the Agentforce platform. Collaborate with cross-functional teams to drive innovation and customer success while providing technical leadership and education.

Serviços

Comprehensive benefits package

Well-being reimbursement

Generous parental leave

Adoption assistance

Fertility benefits

World-class enablement and training

Exposure to executive thought leaders

Volunteer opportunities

Qualificações

• Several years in solutions engineering, architecture, or technical consulting.
• Experience with machine learning concepts and ability to communicate value.

Responsabilidades

• Research customer challenges and architect innovative AI/ML solutions.
• Facilitate partner alignment on high-impact use cases leveraging AI.

Conhecimentos

Technical Pre-Sales/Consulting

AI & ML Expertise

CRM & Data Knowledge

REST APIs & SDKs

Excellent Communication

Curiosity & Continuous Learning

Advanced English

Ferramentas

JavaScript

Python

SQL

Apex

Lightning Web Components

Descrição da oferta de emprego

Agentforce is Salesforce’s newest innovation—a next-generation platform that combines Data + AI + CRM + Trust to transform customer experiences. Our Agentforce specialist team is a startup within a global organization, dedicated to helping Salesforce customers and prospects design and implement cutting-edge solutions that deliver real business value. This innovative group partners closely with our Product, Product Marketing, Enablement, Customer Success, and Partner Ecosystem to drive growth and adoption of Agentforce.

ABOUT THE ROLE

• As a Technical Architect, you’ll act as a trusted advisor to our customers, guiding them through the emerging AI solutions and ensuring they realize the full value of the platform. You’ll combine deep technical domain expertise in AI/ML, data infrastructure, and CRM with strong presentation and solutioning skills. Working side by side with our Account Executives, Solutions Engineers, Product, and Product Marketing teams, you will:

• Provide technical leadership during pre-sales by assessing customer use cases, recommending optimal solutions, and shaping the overall technical vision for Agentforce within their ecosystem.

• Champion standard methodologies around AI/ML (including agent-based models, predictive, and generative AI), data pipelines, and the Salesforce platform to drive innovation and customer adoption.

• Create and deliver relevant content—demos, videos, whitepapers, enablement sessions—to both internal and external audiences, establishing yourself as a leader with vision for Agentforce.

If you are naturally curious about AI, love diving into new technologies, and enjoy educating others while crafting solutions that deliver real business impact, we want to talk to you!

RESPONSIBILITIES

• Tackle Sophisticated Problems: Research customer challenges, architect innovative AI/ML solutions, and drive key technical decisions.

• Drive Adoption & Value: Facilitate partner alignment on high-impact use cases that leverage AI, data pipelines, and Agentforce.

• Showcase Real-World Solutions: Partner with Sales and Solutions Engineering to build compelling demos and prototypes that illustrate immediate ROI and practical use.

• Facilitate Workshops & Education: Lead whiteboarding sessions, training, and hands-on workshops to help customers and internal teams understand AI opportunities and challenges.

• Develop Cross-Platform Solutions: Integrate data cloud, CRM, analytics tools, and cloud services (REST APIs, SDKs, data pipelines) into scalable, cohesive architectures.

• Lead Technical Thought Leadership: Produce best-practice documentation, architectural diagrams, and enablement materials that highlight emerging AI trends and Agentforce innovations.

REQUIRED SKILLS

• Technical Pre-Sales/Consulting: Several years in solutions engineering, architecture, or technical consulting, ideally in B2B SaaS.

• AI & ML Expertise: Experience with machine learning concepts (predictive and generative AI), plus the ability to communicate value to diverse audiences.

• CRM & Data Knowledge: Familiarity with Salesforce CRM and modern data stacks; comfortable discussing governance, security, and integration.

• REST APIs & SDKs: Proven track record to leverage APIs and SDKs to build robust, scalable solutions.

• Hands-On Development: Proficiency in programming (e.g., JavaScript, Python, SQL) or Salesforce development (Apex, Lightning Web Components, etc.).

• Excellent Communication: Strong presentation skills; adept at explaining sophisticated ideas and guiding partners toward impactful solutions.

• Curiosity & Continuous Learning: Passion for exploring emerging AI research, frameworks, sharing insights, and experimenting with innovative technologies. Actively stays up to date on new LLM models and agentic approaches, experimenting with prompt engineering to drive innovation.

• Advanced English.

PREFERRED SKILLS

• Agentforce or Salesforce CRM: Experience with Agentforce, Data Cloud, or Salesforce products (Sales Cloud, Service Cloud, Heroku).

• Data & Cloud Platforms: Familiarity with databases (Snowflake, Databricks), ETL processes, and cloud providers (AWS, Azure, GCP).

• Advanced AI/ML: Exposure to frameworks (TensorFlow, PyTorch), MLOps practices, and cloud AI platforms (e.g., Google Vertex AI, AWS Sagemaker). Hands-on work with Generative AI, Large Language Models (LLMs), agent-based frameworks, and prompt engineering.

Experience will be evaluated based on alignment to the core proficiencies for the role (e.g. extracurricular leadership roles, volunteer work, etc.).

NOTE: By applying to the Principal Technical Architect posting, recruiters and hiring managers across the organization hiring these roles will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

• World-class enablement and on-demand training with Trailhead.com

• Exposure to executive thought leaders and regular 1:1 coaching with leadership

• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

• For more details, visit https://www.salesforcebenefits.com/

In school, or graduated within the past 12 months? Please visit FutureForce for opportunities.