Principal CSM, AGS Brazil (AWS)

Amazon Inc.; São Paulo; On-site; BRL 350,000 - 550,000; Full time

Job summary

Amazon is seeking an AWS Customer Solutions Manager to guide customers through multi-year AI and cloud transformation journeys, orchestrating strategy and execution with AWS teams to deliver measurable outcomes.

You will lead business reviews, translate strategic objectives into actionable plans, and coordinate across sales, support, solutions architecture, and professional services to deliver integrated customer solutions.

Qualifications

• 15+ years of leading complex, large-scale IT or engineering programs.
• Experience in senior customer-facing roles.
• Experience with cloud technologies and services.

Responsibilities

• Partner with customers to understand cloud adoption goals and guide them through transformation.
• Coordinate across AWS teams to ensure aligned execution and deliver integrated customer solutions.
• Develop and manage customer engagement plans and track progress against milestones.
• Lead customer business reviews and executive briefings to communicate progress and identify opportunities for AWS adoption and innovation.
• Advocate for new AWS services addressing customer needs with creative approaches.

Skills

Program management

Senior customer facing

Cloud experience

English communication

Job description

As an AWS Customer Solutions Manager (CSM), you'll guide customers through their multi-year AI & cloud transformation journey, ensuring seamless collaboration across AWS teams to deliver measurable business outcomes. You'll serve as a trusted advisor, orchestrating strategy and execution while solving complex cloud adoption challenges at scale.

Key job responsibilities

• You will partner with customers to understand their cloud adoption goals and guide them through each phase of their transformation journey, from initial planning through operational excellence.
• You will coordinate across AWS teams to ensure aligned execution, breaking down silos between sales, support, solutions architecture, and professional services to deliver integrated customer solutions.
• You will develop and manage customer engagement plans that translate strategic objectives into actionable milestones, tracking progress and adjusting approaches based on business outcomes.
• You will lead customer business reviews and executive briefings that communicate progress, address challenges, and identify opportunities for expanded AWS adoption and innovation.
• You will identify and advocate for new AWS services and solutions that address customer needs, bringing creative approaches and tools to solve complex technical and operational challenges.

A day in the life

In this role, you'll work directly with customers navigating their AI & cloud adoption, helping them understand the operational, educational, and governance aspects of their AWS journey. You'll coordinate across multiple teams—including sales, support, solutions architecture, and professional services—to plan and support large-scale workload migrations. Your day might include translating strategic customer initiatives into executable plans, leading business reviews and executive briefings, or facilitating knowledge-sharing sessions that align technical solutions with business goals.

About the team

Our team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Basic Qualifications

• 15+ years of leading complex, large-scale, IT, technical or engineering programs experience
• 10+ years of senior customer facing role experience
• Experience in leading complex, large-scale, IT, technical or engineering programs
• Experience working with current technologies (especially cloud)
• Experience in oral and written communication in English

Preferred Qualifications

• PMP/SCRUM/Agile certification or are you SAFe certified
• Knowledge of key technology and market trends
• Knowledge of the software development/engineering lifecycle from conception to delivery
• Experience implementing AWS/cloud services

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.