Principal CSM, AGS Brazil

Amazon; São Paulo; On-site; BRL 320,000 - 520,000; Full time

Job summary

Amazon’s AWS Customer Solutions Manager guides customers through AI and cloud transformation, orchestrating strategy across AWS teams to deliver measurable outcomes.

You’ll partner with clients to translate goals into plans, lead executive briefings, and drive AWS service adoption while solving complex technical challenges at scale.

Qualifications

• 15+ years leading large IT or engineering programs.
• 10+ years in senior customer-facing roles.
• Experience with cloud technologies, especially AWS.
• Excellent oral and written English communication.

Responsibilities

• Partner with customers to understand cloud adoption goals and guide transformation.
• Coordinate across AWS teams to deliver integrated customer solutions.
• Develop and manage customer engagement plans with milestones.
• Lead business reviews and executive briefings to drive AWS adoption.
• Advocate for new AWS services addressing customer needs.

Skills

Leadership

Executive client engagement

Cloud computing

English communication

Program management

Tools

AWS

Job description

Description As an AWS Customer Solutions Manager (CSM), you'll guide customers through their multi-year AI & cloud transformation journey, ensuring seamless collaboration across AWS teams to deliver measurable business outcomes. You'll serve as a trusted advisor, orchestrating strategy and execution while solving complex cloud adoption challenges at scale.

Key job responsibilities

• You will partner with customers to understand their cloud adoption goals and guide them through each phase of their transformation journey, from initial planning through operational excellence.
• You will coordinate across AWS teams to ensure aligned execution, breaking down silos between sales, support, solutions architecture, and professional services to deliver integrated customer solutions.
• You will develop and manage customer engagement plans that translate strategic objectives into actionable milestones, tracking progress and adjusting approaches based on business outcomes.
• You will lead customer business reviews and executive briefings that communicate progress, address challenges, and identify opportunities for expanded AWS adoption and innovation.
• You will identify and advocate for new AWS services and solutions that address customer needs, bringing creative approaches and tools to solve complex technical and operational challenges.

A day in the life

In this role, you'll work directly with customers navigating their AI & cloud adoption, helping them understand the operational, educational, and governance aspects of their AWS journey. You'll coordinate across multiple teams-including sales, support, solutions architecture, and professional services-to plan and support large-scale workload migrations. Your day might include translating strategic customer initiatives into executable plans, leading business reviews and executive briefings, or facilitating knowledge-sharing sessions that align technical solutions with business goals.

About the team

Our team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Basic Qualifications

• 15+ years of leading complex, large-scale, IT, technical or engineering programs experience
• 10+ years of senior customer facing role experience
• Experience in leading complex, large-scale, IT, technical or engineering programs
• Experience working with current technologies (especially cloud)
• Experience in oral and written communication in English

Preferred Qualifications

• PMP/SCRUM/Agile certification or are you SAFe certified
• Knowledge of key technology and market trends
• Knowledge of the software development/engineering lifecycle from conception to delivery
• Experience implementing AWS/cloud services

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