Presales Engineer

Shield; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading device-first fraud intelligence platform is seeking a Presales Engineer to serve as an expert in their solutions, focusing on client relationships and technical consultations. This role involves preparing product demonstrations, understanding client needs, and working with sales to deliver compelling solutions. With requirements including a technical degree and experience in B2B SaaS, you'll play a crucial role in fostering trust and driving business success.

Qualificações

• Minimum Bachelor's degree in Computer Science or related field.
• 3 years of experience in Technical Account Management or Sales Engineering.
• Strong knowledge in HTTP, JavaScript, and SQL.

Responsabilidades

• Maintain and strengthen client relationships as a trusted advisor.
• Provide technical consultation and resolve issues efficiently.
• Partner with the Sales Team to introduce solutions.

Conhecimentos

HTTP

JavaScript

RESTful APIs

JSON

OAuth

SQL

Customer focus

Formação académica

Bachelor's degree in Computer Science

Bachelor's degree in Computer Engineering

Descrição da oferta de emprego

SHIELD is a device-first fraud intelligence platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activity.

Powered by SHIELD AI, we identify the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable fraud intelligence, empowering businesses to stay ahead of new and unknown fraud threats.

We are trusted by global unicorns like inDrive, Alibaba, Swiggy, Meesho, TrueMoney, and more. With offices in LA, London, Jakarta, Bengaluru, Beijing, and Singapore, we are rapidly achieving our mission - eliminating unfairness to enable trust for the world.

Responsibilities

As a Presales Engineer, you will be the expert in our solutions and a trusted advisor to our clients. You will be responsible for maintaining and strengthening client relationships, as well as supporting clients through the implementation of SHIELD’s solutions. You will work closely with the team to provide high quality service and support, such as technical consultation and quick troubleshooting.

• Partner with the Sales Team to introduce SHIELD’s products and solutions to prospects
• Develop an understanding of the prospect’s needs and design high-quality presentations that meet their requirements
• Author comprehensive business and technical collateral
• Provide support to the Partner ecosystems in creating a best fit solution for prospects / customers
• Prepare and deliver product demonstrations emphasizing on the key values of SHIELD’s solution to prospects
• Understand the technical environment, technology landscape, business requirements and evaluation scope
• Be the trusted tech advisor for customers, partners and other teams

• Minimum Bachelor’s degree in Computer Science, Computer Engineering or related field
• Minimum 3 years of Technical Account Management, Sales engineering or Support engineering experience in the B2B enterprise Software / SaaS / payments industry
• Good knowledge in HTTP, JavaScript, RESTful APIs, JSON, OAuth and SQL
• Strong customer focus with an ability to manage multiple priorities and perform in a fast-paced work environment
• Excellent written and verbal communication skills to effectively communicate and present technical concepts to both technical and business audience