Presales Design Support Architect - Service Management & Orchestration

Orange Business; São Paulo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading company is seeking a Presales Design Support Architect to join their dynamic team in São Paulo. This pivotal role involves providing technical expertise and guidance to enhance presales solutions, ensuring high-quality deliverables and fostering innovation. The ideal candidate will have extensive experience in telecommunications, strong technical skills, and the ability to work in a multicultural environment. Join us to drive value for our customers and contribute to exciting global projects.

Serviços

Flexible working hours

Professional development opportunities

Career growth within Orange

Health and well-being programs

Employee Referral Program

Qualificações

• 10+ years of experience in telecommunications or IT industry.
• Fluent in English (spoken, written).
• Strong knowledge of Service Management and Service Integration solutions.

Responsabilidades

• Provide technical expertise and assistance to promote innovative solutions.
• Engage with Marketing and Business Development to review strategy.
• Ensure high quality of deliverables including High-Level-Design (HLD).

Conhecimentos

Customer, objectives and results driven

Solid technical skills

Strong knowledge of Service Management

Stakeholder management

Knowledge of digital integration

Leadership

Creative and innovative behavior

Ability to work in a multi-cultural environment

Formação académica

BSc degree in engineering or telecommunications science

Vendor certifications in the relevant domain

Agility and transformation management certifications

Ferramentas

Service Now

Observability

Descrição da oferta de emprego

Orange Business is here!

About us

Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

The Presales Solution Design Support teambeing an integral part of the IPSE will interlock with Global Marketing, GDO, CDIO and International teams with a clear objective of streamlining the bid process, accelerate presales autonomy, simplify presales solution development and validation, and increase our win ratio. The team will continuously develop their skills in strategic domains as well as technical skills for the future to drive value to our customers. That’s why the 3 main strategy pillars for IPSE are based on;

• Replicability through Capitalization: facilitate replicability using capitalization to optimize what has been already sold. Identify reusable solutions and ensure capitalization of repetitive proposed solutions to expand presales autonomy and support Product Management. More specifically, provide Brick and others documentation to accelerate sales autonomy
• Improving Velocity of our solution design & validation, facilitate the Go to Market for more sales autonomy through early engagement by participating to qualification phase,
• Bring add value expertise to the SVP, being aligned with the SVP strategy to support SVP and Innovative support integration

Job Description

The Presales Solution Design Architectwill work within different squads as a pivotal link among all organizations and presales teams, committed to providing guidance, technical expertise and assistance to promote technically and commercially innovative solutions that matches customer needs.

He/She will guarantee simplified approaches leading to optimizations, facilitate new services integration and orchestration, increase the volume of available knowledge for replicability, and bring agility to the process.

Main activities

In their engagements the Presales Design Support Architectwill navigate complexities and assist presales while;

• Contributing actively to the international bid process providing support at different stages (consultancy via early engagement in qualification phase, guidance during design stage, validation and costing of non-standard elements, handover of won deals)
• Being responsible for providing solution design expertise support to global presales teams with relevance to SVPs and domain of expertise.
• Adopting new ways of working promoting agility and presales autonomy via replicability.
• Engaging with Marketing and Business Development when appropriate to review strategy and solution positioning
• Minimizing response times and ensure the quality of a solution in support of sales. Solutions are expected to be commercially competitive, while maintaining or exceeding the level of compliancy agreed within solution strategy.
• Coordinating actions internally and externally to ensure all the solution components are implementable and operable from engineering, delivery (GDO & I2), operations, and IT standpoints.
• Assessing associated risks of tailored solutions, providing recommendations for risks provisioning as feasible, and documenting those risks in internal risk register.
• After the bid is signed, ensure a smooth transition of commitment and deliverables from Pre-Sales to Post-Sales and support pre-sales worldwide communities through active contribution

The Presales Design Support Architectwill ensure high quality of the below deliverables;

• Validation responses including High-Level-Design (HLD) describing how the solution can be built, and ensuring it’s interworking with existing technologies or other service blocks. The response shall be assigned a maturity level that indicates the level of autonomy for future reuse.
• Current replicable solutions continuously enriched with design updates, new features, delivery experience and product position.
• Jointly developed service definitions and product collaterals as part of engagements within squads and/or product team projects

The Presales Design Support Architectwill keep up-to-date with emerging trends and technologies in relevant domains and provide recommendations for their adoption within orange business SVPs strategy

About you

Key Skills, Knowledge and Abilities

• Customer, objectives and results driven
• Solid technical skills and knowledge of relevant domain/ field of expertise inline with Evolution platform SVP (DI; Connectivity , Cloud , Security and Orchestration) .
• Strong knowledge of Service Management and Service Integration solutions , ex: Observability , Service now .
• Good knowledge of OB solutions, organization, tools and processes
• Strong people networking, stakeholder management and presentation skills.
• Experience in working with Sales, Product Managers or Factories (Engineering, Operations, Affiliates)
• Knowledge of digital integration and API development to enable the integration of telecommunications infrastructure with other enterprise systems.
• Autonomous and comfortable in unknown environments
• Strong Synthetic skill
• Leadership and matrix management
• Changemaker by gathering knowledge and resources, proposals driver
• Creative and innovative behavior
• Influence, negotiation, and persuasion
• Ability to work in a multi-cultural environment.

Qualifications, Education and Certifications

• BSc degree in engineering or telecommunications science or equivalent
• 10+ years of experience in telecommunications or IT industry
• Vendor certifications in the relevant domain/ field of expertise inline with SVP.
• High knowledge of agility and transformation management – Scrum, DevOps, SAFe certifications is a plus
• English fluent (spoken, written)

Additional information

• Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
• Professional development: training programs and upskilling/re-skilling opportunities
• Career growth: Internal growth and mobility opportunities within Orange
• Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
• Reward programs: Employee Referral Program, Change Maker Awards

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.