Portuguese Bilingual Case Manager

Empresa com nome confidencial; São Paulo; Remote; BRL 50,000 - 84,000; Full time

Benefits offered by this job

Remote work

Full-time

Job summary

Confidential law firm in São Paulo is seeking an experienced Case Manager to support the Pre-Litigation team, handling personal injury caseloads from intake to resolution, coordinating with clients, medical providers, and insurance carriers.

The role requires strong organizational and communication skills, meticulous attention to detail, and bilingual English-Portuguese proficiency; you will manage documentation, review records, and prepare demand packages while ensuring timely case progression.

Qualifications

• 2–3+ years of experience as a case manager in personal injury or pre-litigation.
• Experience requesting and reviewing medical records, bills, and liens.
• Bilingual in English and Portuguese (written and verbal).

Responsibilities

• Manage a caseload of personal injury cases from intake through pre-litigation resolution or referral to the litigation department.
• Communicate regularly with clients to provide case status updates and gather necessary information and documentation.
• Request, track, and follow up on medical records, bills, and police reports from providers and agencies.
• Coordinate with medical providers regarding treatment status, gaps in care, and outstanding liens.
• Prepare and submit demand packages to insurance carriers.
• Negotiate settlements with insurance adjusters under attorney supervision.
• Maintain accurate and up-to-date case files and case management software records.
• Monitor treatment progress and statute of limitations deadlines to ensure timely case progression.
• Collaborate with attorneys and paralegals to prepare cases for referral to litigation when necessary.
• Provide administrative support within the pre-litigation department as needed.

Skills

Case management

Attention to detail

Communication

Organizational skills

Time management

Negotiation

Tools

Microsoft Office Suite

Legal case management software

Job description

Job Descriptions:

We are seeking an experienced and detail-oriented Case Manager to join our dynamic legal team, assisting our Pre-Litigation department. The ideal candidate will have a strong background in personal injury case management, along with exceptional organizational and communication skills. As a Case Manager, you will play a crucial role in managing a caseload of personal injury claims from intake through pre-litigation resolution, communicating with clients and medical providers, and preparing demand packages. This position requires strong attention to detail and familiarity with case management software.

Responsibilities

• Manage a caseload of personal injury cases from intake through pre-litigation resolution or referral to the litigation department.
• Communicate regularly with clients to provide case status updates and gather necessary information and documentation.
• Request, track, and follow up on medical records, bills, and police reports from providers and agencies.
• Coordinate with medical providers regarding treatment status, gaps in care, and outstanding liens.
• Prepare and submit demand packages to insurance carriers.
• Negotiate settlements with insurance adjusters under attorney supervision.
• Maintain accurate and up-to-date case files and case management software records.
• Monitor treatment progress and statute of limitations deadlines to ensure timely case progression.
• Collaborate with attorneys and paralegals to prepare cases for referral to litigation when necessary.
• Provide administrative support within the pre-litigation department as needed.

Qualifications

• Minimum of 2-3+ years of experience as a case manager, preferably in personal injury or pre-litigation.
• Personal injury experience required.
• Experience requesting and reviewing medical records, bills, and liens.
• Experience preparing demand packages and negotiating with insurance adjusters.
• Strong understanding of the pre-litigation process for personal injury claims.
• Exceptional attention to detail with the ability to manage a high-volume caseload.
• Excellent organizational, time management, and communication skills.
• Proficiency with Microsoft Office Suite and legal case management software.
• Ability to work independently while collaborating effectively with attorneys, clients, medical providers, and insurance companies.
• Bilingual: English and Portuguese speaker (written and verbal).

Job Type: Full-time

Work Location: Remote