Pessoa Agente de Serviços (Service Agent II)

FedEx; Campinas; Presencial; BRL 31 000 - 47 000; Tempo integral

Resumo da oferta

FedEx Express Latin America and Caribbean Division is seeking a Service Agent II in Campinas, Brazil. This full-time role involves tracking shipments, preparing documentation, and delivering high-quality customer service at the counter or by phone.

You will update FedEx systems, monitor routes, and assist with audits and reports. The position requires a high school diploma (Bachelor's preferred), basic Excel and Word skills, and good English proficiency.

Qualificações

• Written and verbal communication skills are essential for customer support and documentation.
• General administrative tasks and computer literacy are required to manage shipments and records.
• Flexible time and physical capability to lift 24 kg or more are necessary for daily operations.

Responsabilidades

• Track shipment monitoring and interpret tracking updates in FedEx systems.
• Assist customers with shipping documentation and international regulatory information.
• Provide in-person or phone-based customer service at counters and calls desks.
• Update FedEx systems with shipment preparations and status changes.
• Analyze and update operational reports (Timecard, Scans, CEBS, EOPS).
• Support delivery routing and monitor couriers on route.

Conhecimentos

Written and verbal communication

Interpersonal skills

General administrative skills

Computer literacy

Flexible schedule

Ability to lift 24 kg

Formação académica

High School diploma

Bachelor's degree preferred

Ferramentas

Excel

Advanced Word

Descrição da oferta de emprego

Welcome

Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site! FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.

FedEx is consistently named among the World's most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune's World Most Admired Companies (14th)
• 2019 Fortune's Best Places to Work (15th)
• 2019 Forbes's One of the "Best Employers for Diversity"
• 2020 FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

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RC781960 Pessoa Agente de Serviços (Service Agent II) (Open)

Pessoa Agente de Serviços (Service Agent II)

Full time

Rod Santos Dumont Km 66 s/n - salas 335 e 336 Campinas

Campinas- SP

13052-900 Brazil

GENERAL JOB DESCRIPTION:

• Track shipment monitoring, interpreting tracking updates in FedEx systems and operations;
• Assist customer in preparing shipping documentation, including international regulatory information assistance, shipping request preparation, and special notification related to worldwide pickup and delivery;
• Assist customers with locating packages, answering questions about FedEx products and services, providing in-person customer service at the counter or on the phone;
• Carry out shipment preparation with updates to FedEx systems;
• Update and analyze operational reports (Timecard, Scans, CEBS, EOPS);
• Carry out delivery routing;
• Monitoring airlines and FedEx support areas;
• Check packages to ensure proper labeling, legality of contents including weight and size, proper packaging, insurance values, special requirements for shipment of hazardous materials and compliance with required customs documentation at destination;
• Provide administrative and operational support to the Station Operations Manager;
• Monitor couriers on route, providing information on packages released for delivery, collection and address adjustments.

• May be required to perform other duties as assigned

Minimum Requirements:

• Minimum education: High School diploma required; Bachelor's degree preferred.
• Excel and Advanced Word;
• Intermediate English

Minimum Required Skills:

• Written and verbal communication skills and interpersonal relationships;
• General administrative skills and computer knowledge;
• Flexible time required
• Ability to lift 24 kg or more using appropriate equipment
• Accuracy & Attention to Detail;
• Planning & Organizing Skills;
• Interpersonal Skills;
• Problem Solving Skills.