Pessoa Agente de Serviços

FedEx Express México; Joinville; On-site; BRL 20,000 - 33,000; Full time

Job summary

FedEx Express Latin America and Caribbean Division is hiring at its Joinville facility. The role involves tracking shipments, preparing shipping docs, assisting customers at the counter or by phone, updating FedEx systems, and supporting station operations.

The ideal candidate has a high school diploma (bachelor's preferred), strong communication, admin skills, ability to lift 24 kg, and good planning. This full-time on-site position offers regular hours in Joinville, Brazil, with growth

Qualifications

• Written and verbal communication skills are essential.
• General administrative skills and computer knowledge are required.
• Flexible time required to accommodate shifts.
• Ability to lift 24 kg or more using appropriate equipment.
• Accuracy & attention to detail are critical for shipping and documentation.
• Strong planning and organizing abilities are necessary for routing and tracking.
• Good interpersonal skills for customer interactions and teamwork.
• Proactive problem solving to handle shipments and inquiries.

Responsibilities

• Track shipment monitoring and interpret updates in FedEx systems.
• Assist customers with shipping documentation and regulatory information.
• Provide in-person or phone customer service at the counter or by phone.
• Update and analyze operational reports and routing information.
• Support Station Operations Manager and monitor couriers on route.

Skills

Communication skills

Administrative skills

Flexible schedule

Lifting 24kg

Attention to detail

Planning & organizing

Interpersonal skills

Problem solving

Education

High School diploma

Bachelor's degree preferred

Job description

Welcome Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site! FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include: 2020 Fortune’s World Most Admired Companies (14th) 2019 Fortune’s Best Places to Work (15th) 2019 Forbes’s One of the “Best Employers for Diversity” 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for. View current job opportunities, or search on specific criteria to find jobs that match your interests

RC782906

Pessoa Agente de Serviços (Open)

Full time

Rua dos Franceses 739 - Pirabeiraba - Cidade de Joinville, Av. Edmundo Doubrawa, 940 Distrito Industrial Joinville- SC 89216-500 Brazil

GENERAL JOB DESCRIPTION:

Under general guidance completes the following activities: Track shipment monitoring, interpreting tracking updates in FedEx systems and operations; Assist customer in preparing shipping documentation, including international regulatory information assistance, shipping request preparation, and special notification related to worldwide pickup and delivery; Assist customers with locating packages, answering questions about FedEx products and services, providing in-person customer service at the counter or on the phone; Carry out shipment preparation with updates to FedEx systems; Update and analyze operational reports (Timecard, Scans, CEBS, EOPS); Carry out delivery routing; Monitoring airlines and FedEx support areas; Check packages to ensure proper labeling, legality of contents including weight and size, proper packaging, insurance values, special requirements for shipment of hazardous materials and compliance with required customs documentation at destination; Provide administrative and operational support to the Station Operations Manager; Monitor couriers on route, providing information on packages released for delivery, collection and address adjustments. May be required to perform other duties as assigned

Minimum Requirements:

Minimum education: High School diploma required; Bachelor's degree preferred. Excel and Advanced Word; Intermediate English

Minimum Required Skills:

• Written and verbal communication skills and interpersonal relationships;
• General administrative skills and computer knowledge;
• Flexible time required
• Ability to lift 24 kg or more using appropriate equipment
• Accuracy & Attention to Detail,
• Planning & Organizing Skills,
• Interpersonal Skills,
• Problem Solving Skills.

Job Posting End Date: