Pessoa Agente de Serviços de Carga

FedEx Express México; Campinas; On-site; BRL 28,000 - 47,000; Full time

Job summary

A FedEx Express Latin America and Caribbean Division está contratando para a posição de Agente de Serviços de Carga em Campinas. O cargo envolve atividades administrativas de alfândega e remessas internacionais, com foco no atendimento ao cliente e atualização de status das entregas.

Requisitos: experiência em frete internacional, Excel avançado e inglês intermediário. Regime de tempo integral, localização no Campinas-SP, com oportunidades de desenvolvimento profissional na empresa.

Qualifications

• Ensino médio completo.
• Experiência de 2+ anos em frete/alfândega internacional.
• Inglês intermediário (preferred) e Excel avançado.

Responsibilities

• Executar atividades administrativas relacionadas a alfândega e encomendas internacionais.
• Fornecer atualizações de status de remessas e suporte a clientes.
• Contato com clientes internos e externos para informações de envio.
• Identificar oportunidades de negócio e manter precisão de dados no sistema.

Skills

Written communication

Verbal communication

Office skills

Computer knowledge

Englisch for Customs

Excel avanzado

Flexible time

Education

High School Diploma

Tools

1Source

Job description

RC785510 Pessoa Agente de Serviços de Carga (Open)

Welcome Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site! FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include: 2020 Fortune’s World Most Admired Companies (14th) 2019 Fortune’s Best Places to Work (15th) 2019 Forbes’s One of the “Best Employers for Diversity” 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for. View current job opportunities, or search on specific criteria to find jobs that match your interests

Full time.

Location: Rod Santos Dumont Km 66 s/n - salas 335 e 336, Campinas, Campinas-SP, 13052-900, Brazil.

Execution of administrative activities related to customs and international packages, including contact with internal and external customers.

• Reviews daily information regarding delivery system exceptions and changes, station operations, service capabilities, volume and other related topics to ensure that accurate, consistent and current information is provided to customers at all times
• Provides current package status updates and basic tracking activities by monitoring shipment movement and interpreting global tracking updates from 1Source (FedEx CRM).
• Initiate collections, supply deliveries, shipment research, rate quotes and exception requests online using 1Source.
• Assists customer with preparation of shipping documentation, including international regulatory information assistance, shipping request preparation, and special notification related to worldwide pickup and delivery.
• Proactively provide customer service using FedEx phraseology to produce 100% customer satisfaction at the end of every transaction
• Determines the existence of service failures and requests refunds within established limits.
• Answer to call center customer inquiries regarding all service features, delivery and pickup operational procedures, release and payment processes, ensuring maximum sensitivity and responsiveness to customer needs, questions and requirements.
• Recognizes new customers or additional business opportunities, opens new accounts, obtains additional shipments and sends sales leads.
• Provides customer service using FedEx phraseology proactively to produce 100% customer satisfaction at the end of each transaction.
• May perform other activities as assigned

Minimum Requirements Minimum education

• High School Diploma.

Minimum Experience:

• Two (2) years of experience in international customs freight/cargo policies, procedures, rules and laws.

Minimum skills required:

• Written and verbal communication skills.
• General office skills and computer knowledge.
• CEnglish for Customs area required – Intermediate level (preferred).
• Advanced Excel
• Flexible Time required
• Written and verbal communication skills;
• General office skills and computer knowledge.
• CEnglish for Customs area required – Intermediate level (preferred).
• Advanced Excel
• Flexible Time required

Job Posting End Date: