Senior Software Engineer II, BrazeAI Operator

United States Digital Space LLC; São Paulo; Híbrido; BRL 180 000 - 320 000; Tempo integral

Resumo da oferta

United States Digital Space LLC is seeking a Senior Engineer to join BrazeAI Operator in a hybrid role based in São Paulo. You will design AI-powered product experiences using TypeScript and React, and build a runtime that lets the operator act within the product on behalf of users.

You’ll integrate with LLM providers, improve reliability and safety of AI systems, and lead projects from planning to launch while collaborating across teams.

Qualificações

• 5+ years of software engineering experience with a strong track record of technical impact.
• Strong frontend development skills across the stack and backend familiarity.
• Experience building production systems that integrate with AI/ML models, LLM APIs, or other external services.
• Focus on reliability, observability, safety, and user trust in AI-powered products.
• Comfort with ambiguous problem spaces and cross-team collaboration.

Responsabilidades

• Design and build AI-powered product experiences using TypeScript, React, and LLM provider APIs.
• Develop the agentic tool runtime that acts inside the product for users.
• Build integrations between Operator and core product surfaces, third-party vendors, and AI providers.
• Improve reliability, observability, and safety of LLM-backed systems with streaming responses and rollout controls.
• Lead projects from goals to launch and iteration; collaborate with engineers through design and code reviews.

Conhecimentos

Frontend development

Backend integration

AI/ML integrations

LLM APIs

TypeScript

React

ruby on rails

Ferramentas

Ruby on Rails

Descrição da oferta de emprego

At the company, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one‑of‑a‑kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If the company sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU'LL DO

the company’s product is the control center for thousands of the world’s most sophisticated marketing teams. The BrazeAI Operator is a chat assistant embedded in the frontend of the product, and it uses agentic AI to help marketers do their work more efficiently.

The team owns the agentic runtime that powers Operator, including tool orchestration, prompt engineering, streaming transport, integrations with LLM providers, integrations with the company features, and integrations with third‑party vendors.

As a Senior Engineer on the BrazeAI Operator team, you will build AI‑powered product experiences that are reliable, useful, and deeply integrated into the the company product. You will lead important technical projects, design systems that make agentic behavior safe and observable, and help define what excellent AI assistance looks like for sophisticated marketing teams.

In this role you will:

• Design and build AI‑powered product experiences using TypeScript, React, and LLM provider APIs

• Develop the agentic tool runtime that lets BrazeAI Operator take actions inside the product on behalf of users

• Build integrations between Operator and core the company product surfaces, third‑party vendors, and AI model providers

• Improve the reliability, observability, and safety of LLM‑backed systems, including streaming responses, error handling, evaluation, and rollout controls

• Lead projects from ambiguous product or technical goals through implementation, launch, and iteration

• Collaborate with other engineers through technical design, code review, and clear engineering practices

Recent and ongoing work on the team includes:

• Building the agentic tool runtime for Operator

• Designing a streaming architecture for real‑time AI responses and product notifications

• Integrating with LLM providers such as Gemini, OpenAI, Anthropic, and AWS Bedrock

• Integrating Operator with the company product workflows and third‑party systems

• Building AI‑assisted authoring, search, validation, and support experiences inside the product

Parts of our stack with which you will work:

• TypeScript, React

• Ruby on Rails

• LLM provider APIs: Gemini, OpenAI, Anthropic, AWS Bedrock

• Real‑time transports: web sockets, server‑sent events

• Cypress, Jest, RSpec

WHO YOU ARE

• Have 5+ years of software engineering experience with a strong track record of technical impact

• Are strong in modern frontend development and comfortable working across the stack into backend systems

• Have experience building production systems that integrate with AI/ML models, LLM APIs, or other complex external services

• Care about reliability, observability, safety, and user trust in AI‑powered products

• Are comfortable working in ambiguous problem spaces where product behavior, technical architecture, and model capabilities all shape the solution

• Communicate clearly, collaborate well across teams, and help raise the technical bar for those around you

• Bonus experience with:

• Prompt engineering, LLM evaluation, or agentic system design

• Real‑time systems, streaming protocols, or event‑driven architectures

• Building developer platforms, internal frameworks, and reusable product infrastructure

• Ruby on Rails

• Accessibility, search, or editor tooling

#LI-Hybrid

WHAT WE OFFER

the company benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. the company offers benefits such as:

• Competitive compensation that may include equity

• Retirement and Employee Stock Purchase Plans

• Flexible paid time off

• Comprehensive benefit plans covering medical, dental, vision, life, and disability

• Family services that include fertility benefits and equal paid parental leave

• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

• A curated in‑office employee experience, designed to foster community, team connections, and innovation

• Opportunities to give back to your community, including an annual company‑wide Volunteer Week and donation matching

• Employee Resource Groups that provide supportive communities within the company

• Collaborative, transparent, and fun culture recognized as a Great Place to Work

ABOUT the company

the company is the leading customer engagement platform that empowers brands to Be Absolutely Engaging. the company helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the the company Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross‑channel messaging and journey orchestration to AI-powered decisioning and optimization, the company enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. the company was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology by Great Place To Work. The company is also proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

the company IS AN EQUAL OPPORTUNITY EMPLOYER

At the company, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless