People Operations Specialist

Dlocal LLP; São Paulo; Remote; BRL 150,000 - 230,000; Full time

Benefits offered by this job

Work From Anywhere

Referral bonus program

Flexible schedules

Collaboration hubs

Job summary

dLocal is seeking a People Operations Specialist to manage payroll across multiple countries, ensure compliance, and support employee queries with a focus on accuracy and efficiency. You will collaborate with legal, finance, and PBPs to optimize processes in a dynamic fintech environment.

The role offers Work From Anywhere options and a chance to contribute to a fast-growing international company with diverse teams across regions.

Qualifications

• 5+ years in payroll or people operations, ideally across multiple countries.
• Strong understanding of payroll processes, tax compliance, labor laws, and statutory reporting.
• Ability to recon payroll data, audit provider outputs, and resolve discrepancies.
• Strong analytical mindset with excellent attention to detail and accuracy.
• Experience supporting employee queries through Jira, Zendesk, Slack, or email.
• Ability to work with legal teams, labor counsel, or PBPs on disciplinary actions, PIPs, and offboarding.
• Solid organizational skills to manage multiple countries, providers, and deadlines.
• Strong written and verbal communication skills in English.

Responsibilities

• Monthly Payroll Management: consolidate inputs, coordinate with external providers, audit reports.
• Advanced Employee Service: resolve queries via Jira/Slack/email; SME for payroll discrepancies.
• Financial Reporting & Liaison: prepare consolidated reports for Accounting and FP&A.
• Global Labor Relations: review and update labor documentation and country-specific requirements.
• Compliance & Audit: manage social security and tax payments; maintain SOPs.
• Country-Specific Operational Ownership: manage regional contracts and statutory updates.
• Employee Lifecycle & Offboarding: partner on disciplinary actions, PIPs, and offboarding with legal.

Skills

Payroll processes

Global payroll

HR Operations

Attention to detail

Employee queries support

English communication

Collaboration with legal teams

Tools

Jira

Zendesk

Slack

Email systems

Job description

Why Join dLocal?
dLocal is the financial infrastructure powering global commerce in the world's fastest-growing markets. The biggest companies in the world trust us to unlock growth in 60+ countries across emerging markets—moving money where others see complexity. We don't just process payments; we are architects of payment ecosystems and partners in our customers' expansion. You'll work alongside 1,300+ teammates from 40+ nationalities and tackle global challenges from day one.

What's the opportunity?

We’re looking for a People Operations Specialist to join our global team. This role is key to ensuring smooth People operations across multiple countries. From payroll and benefits to global mobility and labor relations, you’ll play a central role in making sure our employees are supported, our processes run seamlessly, and our company remains compliant with local regulations. If you’re detail-oriented, thrive in dynamic environments, and enjoy collaborating with different stakeholders, this is the opportunity to make a real impact.

Responsibilities

• Monthly Payroll Management: Consolidate payroll inputs from multiple sources (BambooHR, Monday, Insurance, etc.). Submit data to external providers, audit final reports, and coordinate with Treasury for funding and salary payments.
• Advanced Employee Service: Own the resolution of employee queries through the Jira ticketing system, Slack, and email. Act as the subject matter expert for inquiries regarding payroll discrepancies, ax logic, and labor rights, ensuring a high-quality and empathetic service experience.
• Financial Reporting & Liaison: Prepare consolidated reports for Accounting and FP&A, tracking variances and ensuring 100% accuracy in payroll impact.
• Global Labor Relations: Review and update labor documentation, including localized contract clauses, country-specific requirements, etc.
• Compliance & Audit: Manage social security and tax payments. Maintain the Standard Operating Procedures (SOPs) for all countries to ensure process continuity and audit readiness.
• Country-Specific Operational Ownership: Manage the end-to-end execution of regional operational nuances, including statutory reporting to local authorities, the adaptation of contracts to meet localized labor statutes (e.g., probation limits and collective bargaining), and the oversight of regional fiscal adjustments such as tax regime shifts or statutory contributions.
• Employee Lifecycle & Offboarding: Partner with PBPs on disciplinary actions and PIPs. Manage the end-to-end offboarding process, including exit agreements and coordination with legal counsel for claims or lawsuits.

Requirements

• 5+ years of experience in Payroll, People Operations, HR Operations, or a related field — ideally in a multi-country or global environment
• Strong understanding of payroll processes, tax compliance, labor laws, and statutory reporting
• Demonstrated ability to reconcile payroll data, audit provider outputs, and resolve discrepancies
• Strong analytical mindset with excellent attention to detail and accuracy
• Experience supporting employee queries through systems such as Jira, Zendesk, Slack, or email
• Ability to work with legal teams, labor counsel, or PBPs on disciplinary actions, PIPs, and offboarding processes
• Solid organizational skills with the ability to manage multiple countries, providers, and deadlines
• Strong written and verbal communication skills in English

Nice‑to‑Have

• Experience in high-growth international companies
• Familiarity with Latin America and EMEA labor legislation
• Knowledge of automation, AI tools, or workflow optimization (e.g., AI copilots, RPA, Zapier, or data automation tools) to streamline payroll and employee operations processes
• Prior exposure to process improvement or operational excellence initiatives

What do we offer?

Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:

• Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and, depending on your role and location, you will combine self-managed focus time with moments of in‑person connection in our collaboration hubs.
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
• Work From Anywhere: Team members can work while traveling for up to 3 months every year.

What happens after you apply?

Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!

Also, you can check out our webpage, Linkedin and Youtube for more about dLocal!