Payments - LatAm Client Service Manager - Senior Associate (Brazil)

JPMorganChase; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Join a leading global financial services firm as a Payments - LatAm Client Service Manager - Senior Associate. In this role, you will oversee client service delivery, manage a high-performing team, and drive performance metrics while ensuring excellent client interactions. Your expertise in Treasury Services and strong management skills will be key to achieving financial objectives and enhancing client satisfaction.

Qualificações

• 5-6+ years of relevant experience in client-facing roles.
• Strong data analytics skills.
• Fluent in English, verbal and written.

Responsabilidades

• Develop and manage a high-performing team.
• Oversee daily staffing activities and support strategic initiatives.
• Shape client service strategies and execute initiatives.

Conhecimentos

Client-facing roles

Management experience

Data analytics

Time management

Fluent in English

Descrição da oferta de emprego

Payments - LatAm Client Service Manager - Senior Associate (Brazil)

Join us to apply for the Payments - LatAm Client Service Manager - Senior Associate (Brazil) role at JPMorgan Chase.

Job Description

As a Client Service Manager - Senior Associate, you will be responsible for daily operations, client service delivery, management, and oversight of key controls. Your responsibilities include understanding the products utilized by clients, handling inquiries, identifying service improvement opportunities, driving performance against metrics, and maintaining appropriate risk focus with front-line staff.

You will manage your team to meet financial and business objectives, partner globally with regional teams, ensure high-quality client service, and address escalations from internal and external clients. The role involves extensive reporting, executive communication, and interaction with various business partners.

Responsibilities

• Develop and manage a high-performing team, providing feedback and reviewing development plans.
• Oversee daily staffing activities, support strategic initiatives related to products and staffing, and collaborate with technical teams to implement tools and strategies.
• Ensure team training, support, and tools are adequate for resolving client interactions effectively and efficiently.
• Shape client service strategies and execute initiatives, working across regions and functions.
• Manage investigation processes for customer inquiries, prioritize and distribute work, and report on performance metrics.
• Collaborate with senior global managers to identify needs for technology, resources, and processes.

Qualifications and Skills

• 5-6+ years of relevant experience with client-facing roles and management experience.
• Understanding of Treasury Services products, systems, and channels.
• Ability to partner effectively with internal teams and clients.
• Strong data analytics skills.
• Excellent time management skills in a fast-paced environment.
• Fluent in English, verbal and written.

About Us

J.P. Morgan is a global leader in financial services, serving a diverse client base worldwide. We value diversity and inclusion, providing equal opportunities and accommodations for all applicants and employees.

About The Team

Our Commercial & Investment Bank operates across banking, markets, securities services, and payments, serving clients in over 100 countries. We provide strategic advice, capital raising, risk management, and liquidity solutions globally.