Payments & Fraud Analyst

Kaizen Gaming; São Paulo; Presencial; BRL 80 000 - 100 000; Tempo integral

Resumo da oferta

Kaizen Gaming is looking for a Payments and Fraud Analyst in São Paulo, Brazil. In this role, you will monitor and analyze payment transactions, detect fraudulent activities, and ensure the integrity of financial transactions while optimizing processes for efficiency and customer satisfaction.

The ideal candidate should have excellent attention to detail, problem-solving abilities, and proven experience in payment processing or fraud detection, preferably within the online gaming industry. Join our diverse team and help us maintain security and excellence in our operations.

Qualificações

• Ability to collect data, establish facts, and draw valid conclusions.
• Familiarity with Anti-Money Laundering and Know Your Customer principles.
• Proven experience in payment processing or fraud detection.

Responsabilidades

• Monitor and analyze payment transactions to identify potential fraudulent activity.
• Report on and analyze payment and fraud-related issues.
• Conduct risk assessments on payment transactions.

Conhecimentos

Attention to detail

Problem-solving

Communication skills

Data analysis

Fraud detection

Ferramentas

Microsoft Office

Google Suite

Descrição da oferta de emprego

About Us

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We aim to leverage cutting‑edge technology to provide the best experience to our millions of customers.

We are a diverse team of more than 2,600 Kaizeners from 40+ nationalities across 3 continents. Our one‑team culture is proud to be recognized among the Best Workplaces in Europe and certified Great Place to Work.

Role Overview

As a Payments and Fraud Analyst, you will monitor and analyze payment transactions and detect fraudulent activities to ensure the integrity and security of financial transactions while optimizing processes for efficiency, compliance and customer satisfaction.

Responsibilities

• Monitor and analyze payment transactions to identify potential fraudulent activity
• Report on and analyze payment and fraud‑related issues
• Utilize fraud detection tools and techniques to identify suspicious patterns or behaviors and promptly investigate and elevate potential fraud incidents
• Conduct risk assessments on payment transactions and implement strategies to mitigate associated risks
• Manage payment processing operations, including processing payments, reconciling accounts, and ensuring compliance with regulatory requirements and industry standards
• Investigate payment‑related discrepancies, chargebacks, and disputes, collaborating with internal teams and external stakeholders to resolve issues efficiently
• Communicate findings and recommendations to team leaders
• Work closely with Customer Service teams to address payment‑related issues and resolve customer inquiries in a timely manner
• Stay up to date on regulatory requirements and industry best practices related to payments and fraud prevention
• Monitor system and automation performance
• Liaise with external payment service providers and financial institutions to optimize payment processes and mitigate risks
• Collaborate with Technology teams to continuously improve existing processes

Qualifications

• Ability to collect data, establish facts, and draw valid conclusions
• Excellent attention to detail and problem‑solving abilities
• Familiarity with Anti‑Money Laundering and Know Your Customer principles
• Excellent organizational and communication skills
• Proficiency in Microsoft Office/Google Suite
• Flexibility to work based on business needs, including morning and evening shifts, weekends, and holidays
• Good verbal and written communication skills in English (minimum B2 level)
• Proven experience in payment processing or fraud detection, preferably within the online gaming/betting industry
• Good knowledge of sportsbook and casino products

We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation, or age.

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