Junior KYC Agent

Kaizen Gaming

São Paulo

Presencial

BRL 33 480 - 55 800

Tempo integral

14 dias+

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Vantagens oferecidas por esta oferta de emprego

A buddy will support you with your onboarding

Competitive pay and bonus scheme

Private health insurance for you and your family

Monthly meal allowance

Developmental 360° feedback framework

Unlimited access to Udemy & continuous training

Resumo da oferta

Kaizen Gaming, a leading GameTech company, is seeking a Junior KYC Agent for its Client Operations Department. The role involves verifying client identities, ensuring compliance with regulations, and providing excellent service. Candidates should have strong attention to detail and communication skills, and will enjoy a supportive work environment with competitive pay and benefits.

Qualificações

Attention to detail and availability for shifts.
Excellent verbal and written English communication skills.
Prior experience in a back-office role preferred but not required.

Responsabilidades

Verify and authenticate client identities to mitigate fraud risks.
Assist customers with the KYC process and document verification.
Ensure compliance with Anti-Money Laundering regulations.

Conhecimentos

Observation

Customer-centric mindset

MS Office / Google Suite

Communication skills

Critical thinking

Research skills

Descrição da oferta de emprego

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We are Kaizen Gaming

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.

Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?

Let's start with the role

The Know Your Customer (KYC) Department is an integral part of our Client Operations Division. As a Junior KYC Agent, you will play a crucial role in verifying and authenticating the identities of clients to mitigate risks related to fraud, money laundering, and other illicit activities. This involves meticulously reviewing and validating customer-provided documentation, conducting thorough background assessments, and ensuring diligent adherence to regulatory mandates.

As a Junior KYC Agent, you will:

Collect and analyze key information in accordance with the regulations of the competent auditing authorities;
Assist customers with the KYC process, ensuring a smooth and efficient experience;;
Approve withdrawal requests concerning document verification;
Review and enhance previous data entries for accuracy;
Communicate with other departments to resolve related to customer identification or withdrawal;
Collaborate with team/shift leader and colleagues across various departments;
Handle and share sensitive information appropriately and confidentially;
Ensure compliance with AML (Anti-Money Laundering) laws and regulations;
Address fraud alerts effectively;
Update and maintain the customer database.

What you'll bring:

Observation and attention to detail;
A customer-centric mindset with a focus on service orientation;
MS Office / Google Suite skills;
Excellent verbal and written communication skills in English;
Prior experience in a back-office role (preferred but not required);
Strong critical thinking abilities and exceptional research skills;
Availability to work in shifts, including nights and weekends.

Kaizen Gaming Perks

A buddy will support you with your onboarding
Competitive pay and bonus scheme
️ Private health insurance for you and your family
Monthly meal allowance
Developmental 360° feedback framework
Unlimited access to Udemy & continuous training

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We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.

Seniority level